VP, Social Work Services

USRC’s greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization. SUMMARY The Vice President, Social Work Services provides enterprise leadership for the Social Work function and partners within a dyad leadership model with clinical and operational leaders. This role serves as a key liaison between senior and corporate leadership and frontline Social Workers, ensuring alignment with regulatory requirements, compliance standards, and organizational priorities within the dialysis environment. The VP represents the Social Work discipline in enterprise initiatives and oversees standardized onboarding, training, and practice support, with an emphasis on data accuracy, documentation integrity, and consistent, compliant delivery of Social Work services. Essential Duties and Responsibilities include the following.  Other duties and tasks may be assigned. Serves as a resource to the operations and clinical services teams to develop training materials and programs to assist with the education of Facility Administrators who manage Social Workers, ensuring clarity of role expectations and regulatory alignment. Develops and oversees onboarding tools and training materials for new Social Workers, as well as ongoing  educational materials for existing Social Workers, ensuring consistency across the organization. Provides subject matter expertise and guidance to SWs in managing complex and challenging patient situations (e.g., non-adherence, disruptive behaviors, psychosocial barriers), ensuring alignment with clinical standards, policies, and regulatory requirements. Establishes and maintains oversight of Social Work compliance with CMS ESRD Conditions for Coverage and internal policies, including documentation standards, audit readiness, and corrective action planning in partnership with Compliance and Clinical leadership. Defines, monitors, and reports key Social Work performance indicators, leveraging data and analytics to identify trends, risks, and opportunities for improvement related to patient outcomes, retention, and program effectiveness. Creates and implements educational materials and standardized workflows that support the organization’s clinical quality goals, value-based care initiatives, and operational performance metrics.Serves as a representative on policy and procedure committees to contribute during the development review, and implementation of enterprise policies impacting Social Work practice and interdisciplinary care delivery. Collaborates in the development of the Chronic Kidney disease (CKD) and Kidney Care Options (KCO) training materials, including defining and standardizing the role of the Social Worker within both programs.Plays a key leadership role in the development and execution of corporate programs supporting the End Stage Renal Disease Treatment Choices Model (ETC), as well as Value Based Care (VBC) including defining Social Work responsibilities, workflows, and performance expectations within these models.Represents the discipline of Social Work in the development of programs and tools to increase home therapy utilization and transplant waitlist access, ensuring alignment with patient-centered care models and regulatory guidance.Develops tools,programs and practice standards to support governmental and commercially insured patient retention, informed by data trends and field feedback Establishes and maintains effective communication platforms and governance structures to disseminate key updates, policies and initiatives to social workers and clinical partners. Participates in divisional and regional calls to share key updates and gather input from the clinical and operations teams. Leads the Social Worker Advisory Board in partnership with the Senior Vice President of Clinical Services-Special Projects, ensuring field input informs enterprise strategy and program development. Serves as a representative to corporate department (e.g., Human Resources, Managed Care, Accounts Receivable), ensuring alignment and integration of Social Work initiatives across the organization. Establishes and supports divisional and regional Social Worker leadership structure to drive consistency, accountability, and execution of corporate policies and initiatives. ï?·  Partners with Clinical and Operations leaders to jointly influence decision-making, prioritize initiatives, and ensure aligned execution of Social Work programs.   Participates in the development and advancement of a patient-centered care models, as requested. Partner with Human Resources and Operations to develop, review, and standardize hiring tools, interview processes, and workforce planning strategies; identifies community and academic resources to support collaboration with Human Resources and Operations, establishes retention goals and develops career pathways, development tools, and succession planning strategies to support Social Worker engagement, growth, and retention.Regular and reliable attendance is required for the job. Qualifications/Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements include: Master’s Degree in Social Work (MSW) from a program accredited by the Council on Social Work Education (CSWE) required. Current clinical licensure (LCSW or equivalent) in at least one state required; multi-state licensure preferred. License must be maintained in good standing in accordance with applicable state requirements. Ten (10) or more years of progressive social work experience in healthcare, with demonstrated leadership across multi-site or enterprise environments; dialysis or highly regulated healthcare experience strongly preferred. Demonstrated experience leading clinical or professional disciplines, including development of standards, training, and performance oversight. Proven ability to partner with senior clinical and operational leaders in a matrixed or dyad leadership model. Strong knowledge of healthcare regulatory requirements, including CMS Conditions for Coverage and audit readiness expectations. Advanced analytical capability, including the ability to interpret data, identify trends, and translate insights into operational and clinical improvements. Executive-level communication skills, including the ability to influence, align, and engage stakeholders across the organization. Demonstrated proficiency with enterprise systems and data tools; advanced Excel or equivalent analytical tools preferred. All Full Time employees are eligible for the following benefits: * Medical / Pharmacy * Dental * Vision * Voluntary benefits * 401k with employer match * Virtual Care * Life Insurance * Voluntary Benefits * PTO All Part Time employees are eligible for the following benefits: * 401k with employer match * PTO

Created: 2026-03-13