Director of Healthcare Services

Come join our awesome team as Director of Healthcare Services at Elder Homestead. Elder Homestead (51 apartments) is located in the beautiful Minnetonka, MN and is part of Volunteers of America National Services, serving as the Housing and Healthcare subsidiary of the Volunteers of America parent organization and is a welcoming senior living community that provides assisted living and memory care. They make our residents feel protected and cared for at home with their unwavering kindness and shining attitudes. We offer our employees a comprehensive benefits package and retirement plan so they know that we support them and their lives, inside and outside of work! The Director of Healthcare Services provides direction, coordination, supervision and implementation of professional and supportive services to residents/clients using nursing theory and process in accordance with the Nurse Practice Act.  The Director of Healthcare Services assures the residents/clients are treated with respect and dignity, recognizing individual needs and encouraging independence. Perform initial and ongoing assessment of physical & psychosocial needs, coordinate with other departments, agencies and care providers as needed. Salary: $94,000-$115,000 annually, commensurate with experience Schedule: Monday- Friday 8:00 AM-5:00 PM (Occasional Weekends) Director of Healthcare Services Job Highlights: Employer/Employee Benefits: Medical, Dental and Vision insurance Health Savings Account (HSA) Flexible Saving Account (FSA)  403(b) - with discretionary contribution  Paid Vacation/Sick Time Benefits with minimal to no cost to employees:  Scholarships Employee Assistance Program (EAP) Wellness program Life insurance (with an option to purchase additional) Short term disability  Loan program Ministry Program About the job: Assist in the development and oversight of resident services, including planning and coordinating opportunities for residents that promote a level of health, well-being, engagement, and growth. The warm and caring atmosphere of our communities is created by nurses, environmental specialists, certified nursing assistants and other team members who love to help older adults feel healthy and at home. When you join our team of exceptional professionals, we’ll trust you to do your best each day, and to show compassion and caring for our residents and your fellow team members. You’ll be rewarded with a generous array of industry-leading benefits and workplace considerations. Essentials: Administration Participates in the organizations strategic planning activities. Assists in plan and development of agency structure. Clinical and administrative policies & procedures and the annual operating and capital budgets.Implements systems to assure compliance with all state and federal and local laws. Provides leadership to clinical and managerial staff. Assure compliance with the requirements of state licensure through policy and procedure development. Staff education and ongoing monitoring activities. Recommends new resident policy and procedure and/or changes current policies to improve quality of care and to meet state recommendations, efficiency and effectiveness of services. Reviews and updates client care procedures annually. Assists in planning and development of annual budgets. Assist in overall organizational evaluation. Risk management/incident reports. Assist with reviewing Abuse/Neglect claims and aid with abuse prevention investigations as necessary. Provide support to the facility by working on call. Communicate effectively with all members of the interdisciplinary team. Provide staff direction through general meetings, timely personnel evaluations and productivity expectations Coordination of Services: Introduce health services to new clients and families. Perform initial and ongoing assessment of physical & psychosocial needs, coordinate with other departments, agencies and care providers as needed. Maintain ongoing communication with families, MDs and other care providers regarding status and condition changes. Develop a plan of care/service plan for resident/client that promotes independence. Ensure/coordinate ancillary services and appointment scheduling to ensure that needs are met. Assures in-house ancillary medical services such as podiatrist, doctor visits, dentist visits, psyche visits, lab, X-ray, ambulance, etc. are scheduled and followed through. Ensure that residents/clients are involved in care planning to gain cooperation, understanding, to alleviate apprehension and facilitate continuity of care. Maintain continuity of care. Evaluate the effectiveness of the plan of care, and determine the need for changes. Implement plan of care/service plan changes as needed. Assure residents are treated with respect and dignity, recognizing individual needs and encouraging independence. Observes residents; records significant conditions and reactions, and notifies resident director and physician of resident’s condition and reaction to drugs, treatments and significant incidents. Performs ongoing assessments of resident’s physical and psychosocial needs and coordinates with other departments to assure quality, proactive care. Initiates a resident care plan according to the individualized needs of the resident, as prescribed by Physician and/or residence policy. Provides resident and family instruction. Conducts pre-admission screening of prospective residents Coordination of Services (Home Care): Participate in hospital care conferences to provide home health care expertise for resident discharges as needed. Introduce home health care services to clients and families for all new referrals. Interface with nurse clinicians/resident educators and social workers to provide resident care continuity, between hospital and home. Coordinate services to meet resident needs from the time of the new referral through the initial at home intake visit. Provide consultation to agency staff regarding new home care nursing treatments. Maintain liaison with attending physicians. Establish and implement priorities for services when resource limitations require. Coordinate referrals to other community agencies as appropriate. Quality Improvement: Establishes Quality Improvement planning teams. Identifies data collection requirements and reports to evaluate the effectiveness of the programs and to ensure quality of client/resident care. Identifies systems to recognize resident needs, respond to resident needs, and to measure the outcomes of agency interventions. Utilizes this data to provide direction for improvements. Services on the Professional Advisory Board, if needed. Provides training, supervision and monitoring of staff in the administration of medications, to include frequently auditing medication sheets. Supervises the maintenance of resident charts, review documentation performed by care giving staff. Human Resources: Make health care staff hiring decisions. Participates in the hiring and orientation of personnel. Ensure staff development and in-service education programs to ensure competency of staff and to meet regulatory requirements. Provides staff direction through general meetings, timely personnel evaluations and identified performance expectations. Provides leadership to the clinical staff. Builds a strong team with complimentary skills. Communicates effectively with all members of the interdisciplinary team. Provides training, supervision and monitoring of staff in the administration of medications, QA (auditing med sheets). Provides situation specific training. Provides counseling/disciplinary action to clinical staff to promote quality care. Makes recommendations for employee dismissal. Assist with coordination of staffing patterns. Ensure that disciplinary action is administered fairly and without regard to race, color, creed, national origin, age, sex, religion or disability. Ensures current licensure/certification of all staff. Attends required in-services & completes assignments online modules. Required Qualifications:  Graduate of an accredited school of professional nursing program with a current license as a Registered Nurse in the state of employment. Current license as a RN in the state(s) of practice. Minimum of two (2) years of nursing experience, with a combination of long-term care dementia care or acute care. Home care experience preferred. Previous supervisory/management experience in a health care setting. CPR certified. Knowledge of Home Health regulatory and reimbursement requirements.   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Created: 2026-03-13