Community Associate Supervisor

 Community Associate Shift SupervisorShift Supervisors will provide and oversee on-site trauma-informed social service delivery at city sanctuary hotels throughout New York City. Working cooperatively with hotel operations and security staff, shift supervisors will welcome and engage migrant and asylum-seeking single adults, families with children or adult families (without children). Supervisors will manage daily social service operations and provide n the ground support and supervision for community associates who are responsible for completing culturally sensitive assessments and making referrals. Compensation & Benefits:Estimated Starting Salary Range for Community Associate Shift Supervisor: Based on experience.  Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice. Community Associate Shift Supervisor Responsibilities Include:  Overseeing social services operations and seamless transitions from one shift to the nextSupervising and supporting community associates, including reviewing complete assessmentsEnsuring that community associates staff provide culturally sensitive, trauma-informed servicesEnsuring appropriate staff coverage and monitoring attendanceIntervening in crises and counseling clients as neededPlanning and troubleshooting with operations and security staffCoordinating interpretation and translation servicesTroubleshooting with NYC Department of Education(DOE)Coordinating interpretation and translation servicesTroubleshooting with the Mayors’ Office of Immigration Affairs (MOIA)Providing coverage for community associate staff as neededMeeting with operations and security staff for planning and site managementManaging and documenting incidentsManaging and updating rosters and attendancePerforms other job-related duties as assigned Community Associate Shift Supervisor Experience, Education, Skills, Abilities requested: Bachelors’ degree or two years of relevant social services experience with people who are vulnerable and have experiences significant trauma. Preferred: Master’s degree on social work or other human services field + two years of relevant experience working with people who enter the U/S. seeking asylum.Strong understanding of trauma and how it manifests, as well as experience delivering trauma informed culturally sensitive servicesExcellent verbal and written communication skillsAbility to learn quickly and problem-solve under pressure and within prescribes timelinesStrong organizational leadership skillsAbility to work independently and manage teamWorking knowledge of immigration laws and proceduresStrong understanding of child development, child welfare, and education requirementsFluent in English and Spanish (Written and spoken) preferred2+ years experience supervising social services staff in the delivery of culturally sensitive, trauma-informed services, desiredSolid understanding of immigration laws, regulations, procedures, and benefits/entitlementsExperience working on-site in a congregate housing settingExperience working on-site in a congregate housing settingExperience working with the NYC Department of Education and Administrations for Children’s Services’ child welfare systemsPast applicable job experience may include, but is not limited to: Community Engagement Supervisor, Shift Coordinator, or Community Operations Shift Lead.Must pass pre-employment qualifications of Cherokee Federal Company Information:Cherokee Nation Management & Consulting (CNMC) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CNMC, visit . #CherokeeFederal #LI Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply. Similar searchable job titlesCommunity Engagement SupervisorShift Coordinator - Community RelationsAssociate Supervisor - Community OperationsShift Lead - Resident ServicesCommunity Liaison Supervisor  Keywords Community engagementShift managementTeam leadershipCustomer serviceOperational oversight  Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit /careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal. Please Note:  This position is pending a contract award.  If you are interested in a future with Cherokee Federal, APPLY TODAY!  Although this is not an approved position, we are accepting applications for this future and anticipated need.

Created: 2026-04-01