Commercial Security Services Renewal Representative

Build your best future with the Johnson Controls teamAs a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!What we offerCompetitive salaryPaid vacation/holidays/sick time- 15 days of vacation first yearComprehensive benefits package including 401K, medical, dental, and vision care - Available day oneEncouraging and collaborative team environmentDedication to safety through our Zero Harm policyCheck us out!:A Day in a Life at Johnson Controls | Sales RolesWhat you will doThis position is an Outside Sales role within a Local Market, reporting directly to a Security Sales Manager in the Johnson Controls Security business. The primary focus is securing renewal agreements with existing customers while identifying expansion and upsell opportunities.The role serves as a subject matter expert across Johnson Controls’ security and digital solutions portfolio, including video services, access control, intrusion services, fire services, and digital services such as proactive health monitoring.The responsibilities of this role are two‑fold:Resales and ReactivationThe role is responsible for reactivating out‑of‑service locations, adding services, and making minor modifications to existing agreements. Resales are a critical component of the business, allowing Johnson Controls to recapture recurring revenue while re‑engaging customers who represent strong opportunities for additional service sales.Renewals and Portfolio ExpansionThe role focuses on selling Johnson Controls’ complete services portfolio to existing customers and ensuring contracts are renewed based on expiration timelines. The overarching goal is to drive impactful sales activities, improve attach rates, deliver measurable results, and retain the existing customer base.A primary responsibility is working closely with district sales leaders (CSMs) on a daily basis to manage both leading and lagging performance metrics, utilizing available dashboards and tools to track performance and outcomes.While the position is largely customer‑facing and field‑based, it also includes inside sales responsibilities, such as opportunity qualification, analysis of historical customer data, use of internal lead resources, and coordination with cross‑functional internal teams.How you will do itThere are many ways to efficiently influence a territory and aggressively manage the Existing customer base and out-of-service locations. Each territory has numerous Johnson Controls resale/service/renewal opportunities. Finding opportunities:Opportunity data, from sources such as Salesforce, ADMIN, 55 Day list, Power BI RIF ListPre-Call Planning, Targeted On-Site Engagements, Renewal Acceleration CallsNetworking with Centers of Influence, like property managersFace-to-face marketing in a given areaFollow the SPIN Selling Sales Call Process, assuring the customer understands our value propositionSell services and upsell products within the assigned territory to existing customers, new customers, as well as customers who have a previously discontinued Johnson Controls system, while maintaining assigned sales and service quota and following established guidelinesTarget and grow existing customers with expired contracts / contracts set to expire within 12 months, and accounts with low service penetration e.g.With one serviceWith no service attachedMarket and introduce Johnson Controls digital services to existing customersUtilize approved marketing materials to present in-person sales presentations and proposals to existing customers, identifying the benefits and advantages of our products and services over those of the competitionIdentify prospects by using creative lead-generating techniques, including data mining; leveraging the PowerBI RIF DatabaseAdd-on, amend, convert existing customer systems to meet the customers’ expectationsAdhere to current Johnson Controls policies, procedures, products, programs and servicesFollow up with prospectsPrepare final contract for signatureProcess work order and complete all paperwork in accordance with approved and standardized proceduresPost-installation follow-up by contacting customers, ensuring commitments were metMaintain customer retentionCustomer Facing vs. Office: 70% / 30%What we look forRequired:High school degree or equivalent required.Excellent oral, written and presentation skills with the ability to present to senior level executives within the customer and Johnson Controls Security organizationsAbility to work a full-time scheduleAvailable for local travelPreferred:College degree preferred.Minimum of 2 years’ experience as a successful commercial sales representative in the security, IT or other technology sales industry, demonstrated by the consistent ability to meet and exceed quota.HIRING SALARY RANGE: $85K - $100K (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account project, quarterly, and annual margin. This position includes a competitive benefits package.For details, please visit the About Us tab on the Johnson Controls Careers site atAbout us - Johnson Controls Careers#SalesHiring

Created: 2026-04-02