Customer Solutions Coordinator

BECOME A US FOODS® TEAM MEMBER!We are looking for a Customer Solutions Coordinator who relish the chance to push their potential, grow and reap the rewards of joining the US FOODS® family.We help YOU make it!.  US FOODS® is the company built on YOU Matter, where your hard work is rewarded.The pay for the position: $30.00 - $32.00 per hr.The starting pay rate is: $30.00/hrSchedule: Monday - Friday, 8am - 5pm US FOODS® has a lot to offer: US FOODS® is the company built on YOU Matter, where your hard work is rewarded.We are committed to compensation and benefits that respect and reward our employees for their dedication and hard workService recognition and employee rewardsEmployee Assistance ProgramCompany with a history of promotion from within and unlimited career growth opportunities w/ ongoing job skills and leadership development trainingLeading foodservice distributor that generates billions in revenue and is a publicly traded Fortune 150 company on the New York Stock Exchange (NYSE)BENEFITS START DAY ONE: medical, dental, vision, 401(k) Plan and Employee Stock Purchase Plan (ESPP) life insurance and paid parental leave.As a US FOODS® Customer Solutions Coordinator you will be Leveraging proprietary US Foods systems and tools to coordinate customer solutions specific to new, at risk, and lost customers for the Area. The CSC is primarily responsible for Lead Assignments, New Customer Onboarding, and the Save Our Sales process. The CSC works with the Area Director of Sales support, and cross functionally with all departments to gather and distribute information to stakeholders and the appropriate leadership teams, to ultimately drive new business and reduce customer churn. Your efforts are the foundation that defines US FOODS® success based on our pillars of cultural beliefs, work ethic, collaborative spirit, and service.WHAT YOU BRING TO THE TABLEHigh School diploma or equivalent required. Bachelor’s degree preferredRelated Experience/Requirements: Applied experience in the collection and analysis of data, as well as formulating plans and activities based on that analysis, preferably in a sales environment.Must be able to effectively prioritize multiple assignments in an organized manner, effectively completing assignments in a fast-paced environment, within a timely manner.  Excellent organizational skills required.  Must possess sound written and oral communication skills. The successful candidate will possess a communication style that is highly engaged, proactive, customer-service focused and able to adapt to the needs of multiple stakeholders.  Proficient knowledge of Microsoft Word, PowerPoint, Outlook and Excel required.  Must be able to establish and maintain a broad knowledge of the US Foods business and the operational essentials that impact our results. Salesforce software experience preferredPhysical Requirements: Must be able to sit and stand for long periods of timeMAIN INGREDIENTS Great Customer Solutions Coordinators are crucial to the US FOODS® team and one of the important faces of our organization. Our CSC strive for integrity and reliability, while building trusting relationships with our team.Coordinates and offers strategic insight to all aspects of New Customer Onboarding and lead assignmentIdentifies and analyzes at-risk customers, serving as key contact for the Save Our Sales (SOS) process and Net Promoter ScoreProvides area reporting and analysis specific to new business and lost business Active participant in Core Team Meetings and RoutinesAudit programs for accurate sales information Administers SOUS and ExpandShare user access Other responsibilities as requiredWork closely with the Area Director of Sales Support, Area Vice Presidents of National Sales, Area Vice Presidents of Local Sales, Regional Sales Managers, District Sales Managers, with some interaction with TMs, drivers, transportation, revenue management and othersEmail and or phone Interaction with prospective customersCompensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $30.00/hr - $32/hr.​​Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: updated by following US Foods on any of our social media platforms at the bottom of the page!#LI-EO1

Created: 2026-04-03