Identity Management Administrator

Identity Management AdministratorReq number:R7164Employment type:Full timeWorksite flexibility:OnsiteWho we areCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.Job SummaryWe are looking for a motivated Identity Management Administrator ready to take us to the next level! If you have Windows Active Directory and Azure AD Identity Administration experience and PowerShell scripting experience and are looking for your next career move, apply now.Job DescriptionWe are looking for an Identity Management Administrator to support identity/permissions management and troubleshoot network access issues for Executive Branch agencies. This position will be fulltime contract and hybrid.Only work authorizations that will not require sponsorship now or in the future will be considered.What You’ll DoCreate and maintain user identities; allocate enterprise licenses, administer secure user access to AD and Azure secured shared resources, ensuring compliance with HIPAA, CJIS, PCI, FTI, FERPA, and other regulationsAdminister and troubleshoot secure user access to email resources and collaboration platforms, including managing email accounts, distribution lists, and other shared mail resourcesProvide second-tier support for email and collaboration platformsDevelop and maintain PowerShell scripts to optimize identity management processesPerform file recovery using Volume Shadow Services and current file backup software, and provide guidance for user self-service of cloud file and email recoveryMaintain documentation related to processes, procedures, and standards, and contribute ideas for process and workflow improvementsMonitor and analyze Help Desk requests; perform initial triage, evaluation, second-tier resolution, or transfer requests to senior-level technicians as neededCollaborate with technicians from other client divisions and bureaus to provide support and solutionsFollow all established client policies, standards, and proceduresPerform Tier 2 and Tier 3 troubleshootingPerform network scanning and diagnosing permissions issues with network folders using the NTFS access control listsSupport multiple domainsWhat You'll NeedRequired:4 years Windows Active Directory and Azure AD Identity Administration experience2 years PowerShell scripting and Microsoft Exchange Online support experience2 years MS Teams and OneDrive troubleshooting user access from the backend, including authentication, permissions, and licensing2 years experience performing network scanning & diagnosing permissions issues with network folders using NTFS access control lists2 years recent experience working with multiple domains2 years Tier 2 and Tier 3 support experienceExceptional communication skills and customer-service-friendly personality are required for this role as the person will be heavily interacting with end users of all technical abilities as well as technical team members for support issuesPreferred:2 years networking knowledge, including DNS, DHCP, and IP protocols, with experience troubleshooting access to network resources related to connectivity1 year file access and recovery experience using VSS and recovering files from backupi year information security knowledge1 year documentation proficiencyPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.Must be able to communicate with customers/team members over the phone and in person.Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.#LI-JH1 Reasonable accommodation statementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.$44.00 - $47.00 per hourThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Created: 2026-04-05