Fire Sprinkler Service Supervisor

Build your best future with the Johnson Controls teamAs a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!What we offerCompetitive salary and commission / bonus planPaid vacation/holidays/sick time - 15 days of vacation first yearComprehensive benefits package including 401K, medical, dental, and vision care - Available day oneExtensive product and on the job/cross training opportunities With outstanding resourcesEncouraging and collaborative team environmentDedication to safety through our Zero Harm policyCompany vehicleWhat you will do The Sprinkler Service Supervisor is responsible for the coordination, execution, safety, financial performance, and growth of the Sprinkler Service Department within an assigned territory. This role provides leadership to technicians and support staff while ensuring customer satisfaction, revenue growth, safety compliance, and high‑quality service delivery of water‑based fire protection systems.How you will do it Financial & Revenue ResponsibilityManage the Sprinkler Department to an approved financial plan, including operating expenses, labor, inventory, capital, and accounts receivable/collectionsOwn departmental P&L with responsibility for revenue growth, margin performance, and profitabilityImplement plans, programs, and processes to meet or exceed corporate goals and maximize market potential across all service segmentsDrive new service bookings and expansion of existing customer accountsCustomer Satisfaction & Service DeliveryMaintain strong customer relationships from initial engagement through service execution and contract fulfillmentEnsure service commitments and contractual obligations are consistently metResolve customer concerns related to service quality, scheduling, billing, and collections in a timely mannerCommunicate effectively with customers, internal teams, and leadership to ensure satisfaction and retentionLeadership, Staffing & Employee DevelopmentHire, train, organize, and develop technicians and support staff into a high‑performing, cohesive teamEstablish fair technician territories and workloads to optimize productivity and service responseSet performance expectations, monitor results, and coach employees to meet or exceed objectivesIdentify training needs in technical skills, sales awareness, customer service, and product knowledgeParticipate in technician ride‑alongs to evaluate safety compliance, productivity, performance, and technical capabilityMaintain open communication across departments to foster teamwork, morale, and accountabilityEnsure all employees understand and comply with company policies and proceduresSafety & ComplianceEnforce all Johnson Controls corporate safety programs and EH&S policiesEnsure safety training is thorough, current, and documented for all employeesConduct workplace accident investigations and corrective actions as requiredIdentify safety hazards and coordinate corrective measures with the corporate safety teamPromote a culture of safety, accountability, and risk awarenessTechnical & Operational Oversight (as needed)Support servicing and troubleshooting of wet, dry, pre‑action sprinkler systems, fire pumps, backflows, and related water‑based fire protection systemsReview and interpret complex construction blueprints, diagrams, and specificationsOversee repair work and internal inspections to ensure quality and complianceProvide technical guidance to technicians when requiredAdministrative & Operational ExpectationsProficiency with computers and mobile technology, including Word, Excel, Outlook, CRM systems, and iPhone applicationsReview and approve time reports, service documentation, and operational reportsCommunicate schedule changes, discrepancies, or coordination issues to dispatch and managementMaintain safe, clean, and organized work areasEnsure proper use, storage, and security of tools, vehicles, and equipmentAvailability to work alternate shifts, weekends, and rotational on‑call coverage as requiredPerform additional duties as assigned by the Fire Service ManagerPhysical & Work Environment RequirementsAbility to lift and carry equipment weighing up to 60 poundsAbility to climb ladders, scaffolding, and operate lifts up to 40 feet or higherRequired use of PPE including hard hat/bump cap, safety glasses, gloves, face mask, and safety‑toed bootsCompliance with all job site safety and housekeeping standardsWhat we look for Required Minimum 7 years experience with water‑based fire sprinkler systems (wet, dry, pre‑action, hydrants, backflows)Minimum 3 to 5 years supervisory or management experience with revenue and margin responsibilityNICET Level II in Water‑Based Systems (or higher)Strong leadership, organizational, and team‑building skillsExcellent verbal and written communication abilitiesAbility to multitask, prioritize, and meet deadlines in a fast‑paced environmentCustomer‑focused mindset with experience in high‑volume service environmentsAction‑oriented, accountable, punctual, and detail‑orientedPositive attitude and strong work ethicPreferredBachelor’s degree or equivalent professional experienceAdditional NICET certifications (Fire Alarm or Special Hazards)Experience managing large service territories or high‑revenue departmentsHIRING SALARY RANGE: $76,000 to $105,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at 

Created: 2026-04-12