Multi-Unit Restaurant Leader

Operations Manager - Multi-Unit Restaurant LeadershipJohn F. Kennedy International Airport – Terminal 4$100,000 base + quarterly & year-end bonus potentialComprehensive benefits package Be the leader who elevates leaders. SSP America is seeking an Operations Manager to oversee multiple restaurant concepts at JFK Terminal 4. This is a high-visibility, hands-on leadership role focused on coaching, developing, and holding Restaurant General Managers accountable for operational excellence, financial performance, and brand standards.Reporting directly to the onsite Director of Operations, this role is ideal for a proven multi-unit leader who thrives in high-volume environments and knows how to turn standards into habits — and managers into strong business owners. What You’ll DoLead, coach, and develop a team of Restaurant General Managers across multiple brands and conceptsHold GMs accountable for execution, results, and consistencyServe as a teacher and mentor, reinforcing best practices in operations, finance, and people leadershipDrive performance across:Food quality and executionGuest experience and service standardsLabor, food cost, and controllablesCompliance, safety, and brand standardsPartner closely with the Director of Operations to align priorities, solve problems, and execute strategyEnsure systems, processes, and reporting are consistently followedSupport forecasting, budgeting, and financial reviews — and teach GMs how to manage their P&LsIdentify gaps, address underperformance, and celebrate wins What We’re Looking ForMinimum 7 years of restaurant or foodservice management experienceMinimum 5 years as a Restaurant General Manager in a full-service restaurant with barPrior multi-unit leadership experience overseeing General Managers strongly preferredProven ability to coach, develop, and hold leaders accountableKitchen management experience desirableStrong operational and financial acumen - expert-level P&L knowledgeComfortable leading in high-volume, fast-paced environmentsStrong communicator who can partner with executives, union leaders, and diverse teamsProficiency with POS systems and Microsoft OfficeHigh School Diploma required; post-secondary education preferredAbility to meet airport security requirements Why Join SSP AmericaLead in one of the most dynamic airport environments in the countryWork for a global food & beverage leader with multiple brands and growth opportunitiesMake a real impact by developing strong General ManagersCompetitive compensation with bonus potentialComprehensive benefits, including medical, dental, vision, life, PTO, 401(k) with company match, and EAP Ready to Lead at the Next Level?If you’re energized by developing leaders, driving accountability, and running great businesses in a high-volume environment — we want to hear from you. About SSP AmericaWe’re food traveler experts serving travelers. With restaurants in over 60 airports, we bring local favorites to passengers across North America. If you thrive in action, teamwork, and moving fast — this is your place. SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws. We use Traitify as part of our hiring process for jobs in NYC and certain features may qualify it as an AEDT under NYC Law 144. As part of the hiring process, Traitify provides us with a candidate assessment which is one of the many factors that we review in making interview decisions; there are no cut offs, and all applications are visible to the hiring team. The Traitify tool has been reviewed by an independent auditor and results of the audit may be viewed here: 

Created: 2026-05-01