Director, Managed Trade Services

Director, Managed Trade ServicesOverviewThe Director, Managed Trade Services is responsible for leading, scaling, and optimizing a portfolio of value‑added trade services that extend beyond standard customs brokerage. This role oversees programs such as classification management, trade advisory, post‑entry services, PGA coordination, drawback, audit support, and ongoing compliance management. The Director ensures operational excellence, regulatory accuracy, and a high‑touch customer experience while driving growth and profitability across the MTS product suite.This leader serves as the connective tissue between operations, compliance, sales, and customers—translating complex trade requirements into structured, repeatable, revenue‑generating services.Key ResponsibilitiesService Delivery & OperationsLead day‑to‑day delivery of Managed Trade Services, ensuring accuracy, timeliness, and regulatory compliance.Build and maintain SOPs, workflows, and quality controls across classification, valuation, PGA filings, post‑entry work, and advisory services.Oversee workload planning, resource allocation, and performance management for the MTS team.Implement scalable processes and technology to improve efficiency and reduce risk.Compliance & Risk ManagementEnsure all services adhere to CBP regulations, PGA requirements, and internal compliance standards.Oversee internal audits, corrective actions, and continuous improvement initiatives.Serve as a subject‑matter expert on classification, valuation, origin, ADD/CVD, and post‑entry processes.Partner with the Licensed Customs Broker(s) to maintain a strong compliance posture.Client Management & SolutionsAct as the senior point of contact for key MTS clients, providing guidance on trade strategy, regulatory changes, and operational performance.Translate client needs into structured service offerings and long‑term programs.Support onboarding of new clients, ensuring smooth transition and clear expectations.Product & Revenue GrowthDevelop and refine the Managed Trade Services product suite, identifying opportunities for new offerings or enhancements.Partner with Sales/Commercial teams to scope, price, and position MTS solutions.Track profitability, utilization, and revenue performance across all service lines.Leadership & Team DevelopmentLead, mentor, and develop a team of trade analysts, specialists, and compliance professionals.Foster a culture of accuracy, accountability, and continuous improvement.Provide training and knowledge development across the broader organization.Qualifications7–10+ years of experience in customs brokerage, trade compliance, or managed trade services.Deep knowledge of CBP regulations, HTS classification, valuation, origin, PGA requirements, and post‑entry processes.Experience managing teams in a high‑volume, deadline‑driven environment.Strong analytical, organizational, and communication skills.Proven ability to build scalable processes and deliver high‑quality client service.Licensed Customs Broker (LCB) preferred but not required. #LI-Onsite #LI-KB1 Forward Air is a leading asset-light provider of transportation services across the United States, Canada, and Latin America. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. Forward also operates a full portfolio of multimodal solutions, both domestically and internationally, via Omni Logistics. Omni Logistics is a global provider of air, ocean, and ground services for mission-critical freight. We are more than a transportation company. Forward is a single resource for your shipping needs We move freight, but we’re powered by people. Whether you’re in the warehouse, on the road, or behind the screen, every teammate keeps our global business in motion and brings logistics to life.  

Created: 2026-05-01