Business Analyst/CRM

Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.Business Analyst Futrend Technology, Inc. is an innovative business and technology solutions provider. Our primary focus and core competencies are in Healthcare IT, Federal Financial Management, and Grants Management. We excel at providing customers with high-value solutions that support theirmissions and meet their most critical objectives and business needs. We provide full life-cycle IT services to Federal agencies with recognized excellence in complex real-time system integration and enterprise-wide system implementation.  Responsibilities Review service tickets for software requirements and defect reports in JIRA or ServiceNow Communicate with customers to clarify requirement Route services to Business Analyst or Developers for further analysis Dispose tickets in the system Prepare reports Customer Relationship Managers (CRMs) receive and review all Non-Break/Fix ServiceNow tickets, determine the best response for customer inquiries, and ensure all inquiries are tracked and responded to accordingly. CRMs are also responsible for facilitating the IMAG review/recommendation and directing the new requests through existing defined processes (ex. Product evaluations, and/or organization GovernanceQualifications Bachelor's degree or five (5) years of experience in the field is require Must have experience with software development and support Must have experience with any ticketing system such as JIRA or ServiceNowThe following certifications and skillset are preferred:• Foundation Certificate in IT Service Management (ITIL) v3 or higher• Project Leadership Certificate• Scrum Master Compensation details: 70000-90000PI538109df3e6c-30134-37728665

Created: 2025-05-25