Customer Service / Help Desk

Customer Success Representative í¢â‚¬" Onsite | $25/hour + 100% Paid Health BenefitsIf you think you are the right match for the following opportunity, apply after reading the complete description.  CV Resources is hiring a Customer Success Representative on behalf of a leading telecommunications company based in Meridian, ID. This is a fantastic opportunity to join a mission-driven team focused on delivering top-tier support and solutions to customersí¢â‚¬"all while enjoying competitive pay and fully covered health benefits. Pay: $25/hour Benefits: 100% employer-paid health insurance, 401(k), PTO About the Role: As a Customer Success Representative, youí¢â‚¬â„¢ll play a vital role in ensuring an excellent customer experience by resolving technical and service-related issues for telecom products. You'll work closely with customers and internal teams to provide timely, effective support, while also promoting products and services that help customers get the most out of their solutions. Key Responsibilities: í¢â‚¬¢ Provide outstanding customer service via phone and emailí¢â‚¬¢ Diagnose and resolve technical and service-related issuesí¢â‚¬¢ Maintain accurate records of customer interactions and resolutionsí¢â‚¬¢ Troubleshoot and support telecom products and services remotelyí¢â‚¬¢ Escalate complex issues to the appropriate internal teams when neededí¢â‚¬¢ Promote and educate customers on features, best practices, and upgradesí¢â‚¬¢ Participate in ongoing training to stay current with industry trends and technologiesí¢â‚¬¢ Assist with special projects and other tasks as assigned Qualifications: í¢â‚¬¢ 1+ year of customer service or help desk experience preferredí¢â‚¬¢ Strong communication and problem-solving skillsí¢â‚¬¢ Ability to work independently and within a teamí¢â‚¬¢ Technical aptitude and willingness to learn new systemsí¢â‚¬¢ Reliable and committed to providing a great customer experienceí¢â‚¬¢ High school diploma or equivalent required If you enjoy helping others, have a knack for troubleshooting, and are ready to join a team where your work makes a differenceí¢â‚¬"weí¢â‚¬â„¢d love to hear from you! Apply today and take the next step in your career with a company that values both its customers and its people. PandoLogic. Keywords: Customer Success Representative, Location: Meridian, ID - 83680

Created: 2025-05-25