i-team Civic Designer, Rochester, NY

Requisition ID: 118178Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.i-team Civic Designer, Rochester, NY The Bloomberg Center for Public Innovation at Johns Hopkins University (the Center) seeks a i-team Civic Designer, Rochester, NY to support a new Rochester Innovation Team. Innovation Teams unlock creativity from within city governments and the communities they serve. These teams take partners and stakeholders through an evidence-based process to tackle the big problems in their cities no one has yet been able to solve, generate more ambitious responses, and test and adapt interventions until they produce impact. They also work closely with the Mayor, the City's leadership team, and City departments to change the culture of city government. The Civic Designer will play a central role in deploying design-based innovation approaches to support the Rochester i-team's work. The ideal candidate will have a strong background in design methodology and the ability to use and apply intentional design processes that includes research, ideation, and delivery with key stakeholders, including community members, centered in the process. Ideally, they will also have experience in designing and delivering impactful public sector programs or services. The Civic Designer is an employee of Johns Hopkins University and based in Rochester City Hall. The Civic Designer will report to the i-team Director. The first of its kind in the world, the Center aims to advance the field of public sector innovation by marrying cutting-edge practice with world-class research to transform the culture of government, deliver exceptional results for residents, and inspire trust in public service.Specific Duties & ResponsibilitiesGuide i-team colleagues, together with collaborators in government and in the community, through a rigorous innovation process, including research, synthesis and framework development, idea generation, prototyping, and testing. Design, plan, and deliver qualitative "design" research. Make research findings relevant and impactful through a variety of formats such as slide decks, stories, videos, experiences, exhibits, and design artifacts like journey maps, service blueprints, and personas. Employ user research best practices to create a seamless experience for city leaders, and collaborators in government and in the community. Develop templates, tools, and methods that government can use to improve service and program delivery. Create visual frameworks - like journey maps, service blueprints, and ecosystem maps - that help clarify complex challenges in human behaviors, relationships, workflow, and processes. Engage and collaborate deeply with local community organizations dedicated to improving air and water quality, grow economic opportunities, and boost clean energy and infrastructure. Plan and execute co-creation workshops with stakeholders to propose the most viable solu...

Created: 2025-06-13