Helpdesk Specialist

The Gund Company has an immediate opening at our­­­­­ Waukesha, WI manufacturing plant for a full-time Helpdesk Specialist to join our team!If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.  Starting Hourly Wage: $30+Shift: 8am-4pm or 9am-5pm / OnsitePlant/Work Location: 809 Phillip Drive, Waukesha, WI 53186  The Gund Company is a manufacturer and fabricator of engineered material solutions specializing in customized electrical insulation parts. With 12 facilities worldwide, we specialize in custom fabricated parts manufactured according to ISO 9001:2015 certified quality systems. We take a consultative, engineering approach to understanding customer needs and have a reputation for outstanding customer service and quality.  Summary Helpdesk SpecialistProvide computer support for hardware and software by telephone and e-mail to resolve computer system and user issues for all facilities and Corporate Headquarters. Assists users in resolving difficult problems through discussion and diagnosis. Takes the necessary steps to remedy the problem and are nearly always able to diagnose problems.   Essential job functions:Provide computer support for hardware and software by telephone and e-mail.Resolve 1st Level Support Calls. Analyze computer software and system configurations to identify user-reported      issues and recommend corrective actions.Escalate complex issues to appropriate team member following TGC escalation procedures.Other duties as assigned.PIf16e5eefaa5f-30134-37885812

Created: 2025-06-17