Help Desk Technician

 Job PurposeServe as first line of IT support for the company, utilizing the help desk system to organize, prioritize, and complete open items. Diagnose and resolve issues for multi-platform technologies, hardware, and software; implement strategies to prevent recurrence.Essential FunctionsManage and utilize the help desk ticketing system to provide support to all employees, covering locations throughout the US and CanadaOrganize ticket flow: priority, redirection, follow-up, and takeoverInstall, maintain, troubleshoot, and repair laptops, printers, desktop software, and other computer/network hardwareExecute proper IT procedures for onboarding and offboarding employeesSupport business software applications including Dynamics NAV, Dynamics GP, Office, SharePoint, etc.Provide end-user support for Office365 email systemManage user permissions for network resources and business applicationsAssist users with desktop software, hardware, and network resourcesPerform on-site and remote technical supportSupport on-call requirements as neededCreate and update documentation and SOPs for the IT departmentParticipate in various IT projectsComply with all food safety requirements, training, policies, and proceduresPerform other job-related duties as assignedApply fast, check the full description by scrolling below to find out the full requirements for this role.Qualifications (Education/Experience)Minimum 2-year post-secondary education in a technical field or 2+ equivalent years of help desk experienceProven experience providing help desk and desktop support for laptops and PCs in an enterprise environmentStrong experience using Windows 7, Windows 10, Microsoft Office 365, and LogMeInSolid understanding of basic networking fundamentalsExperience working with Active Directory, Group Policy Objects, and file share permissionsExperience with ERP Systems: Microsoft Dynamics (Navision, Great Plains) desiredStrong analytical, troubleshooting, and problem-solving skillsExcellent communication and customer service skills; ability to present ideas and solutions in user-friendly languageAbility to provide timely resolution for all end-user requests and root cause analysis for issuesAbility to approach duties, new ideas, processes, and differences in a constructive and positive mannerAbility to work in a team-oriented, collaborative environmentAbility to work cross-functionally, convey complex issues, and maintain confidentialityAbility to think quickly and handle frequent changeAbility to organize, manage multiple priorities, and maintain high attention to detail in a fast-paced environmentSelf-motivated, goal oriented, quality driven, and capable of working independently with minimal supervisionRISE123MON123Compensation details: 28-32 Hourly WagePIca2181e5d0ba-36310-37928156

Created: 2025-06-20