Customer Service Rep (Bilingual - English and Spanish)

Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.Description:Do you have excellent Customer Service skills and Dispatch experience? If so, then we have the job for you!CWS is a leading provider of waste management services throughout South Carolina, Georgia, Tennessee, Virginia, and Florida. We are committed to providing superior customer service with our emphasis on integrity, reliability and cleanliness. Our exceptional customer service team helps deliver satisfaction to our clients throughout our footprint. If you are passionate about helping others and seeking a challenging and interesting position, apply today!The Customer Service Rep will communicate back and forth with Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. In addition to setting up setting up new accounts from Service Agreements and maintaining proper flow of paperwork from sales to operations; file and maintain customer contracts and records in neat orderly fashion.POSITION SUMMARY:Respond to and resolve customer service inquiries, requests or complaints; work directly with sales personnel to maintain customer accounts as necessary.MINIMUM REQUIREMENTS:Education: High School Diploma, GED and/or equivalent work experienceYears of Experience: One year of customer service experiencePreferred: 12 months experience with company procedures, products and service, and experience working in a team environmentLanguage: Bilingual - Proficient in speaking both Spanish and EnglishPRIMARY DUTIES AND RESPONSIBILITIES:This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.Respond effectively and courteously to customer service inquiries, requests or complaints. Return all customer calls in a timely mannerNotify the appropriate personnel to handle the customer's problems and concernsResearch and resolve issues in a timely mannerReview daily reports with the Customer Service Manager/Office ManagerEnter service and route data into computer for billing and route scheduling purposesService all Residential and/or Commercial accounts by setting up new accounts from Service Agreements and maintaining proper flow of paperwork from sales to operations; file and maintain customer contracts and records in neat orderly fashionRoute customers for recycling and trash pick-upsWork closely with dispatch to ensure quality assuranceAssist with collections by reinstating customers, processing reinstatement paperwork and processing collections letters for mailingMaintains customer records by updating account information, logging customer concernsIdentify, assess, and resolve customers' needs to achieve satisfactionKNOWLEDGE, SKILLS, AND ABILITIES:Excellent customer services skillsBasic customer skills required for inputting and retrieving dataStrong written and verbal communication skillsAbility to handle multiple tasksAbility to work effectively with others in a team environmentProblem solving and conflict resolutionEQUIPMENT AND SOFTWARE USED:Microsoft Office: Word, Excel, PowerPoint and OutlookCompany information systems applicationsWORK ENVIRONMENT:Usual office environmentIn person / Work On-siteTYPICAL PHYSICAL DEMANDS:Ability to organize various office systems through adjusting, connecting, lifting, pulling, pushing, bending or folding for the purpose of proper records development and/or managementAbility to use a computer and related devices, such as keyboard or mouse or other related equipment, throughout the workday while seated at a desk or workstationPossess speaking skills and hearing ability to interact with customers on the telephoneRequirements:Education: High School Diploma, GED and/or equivalent work experienceYears of Experience: One year of Dispatch and Customer Service experiencePreferred: 6-12 months experience with company procedures, products and service, and experience working in a team environmentPI87915736411a-36310-37779575

Created: 2025-06-30