Senior Tech Support Specialist - La Crosse, WI (Hiring ...

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.   Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.The Senior Tech Support Specialist provides technical support to Optum Serve internal and external customers. This function includes employees working on incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution.Primary Responsibilities:Receive, troubleshoot, and respond to Help Desk requests via phone calls or chats in a 24/7 environmentSet up and maintain hardware and software, including computers, printers, copiers, faxes, scanners, and projectorsEducate end-users on how to resolve various hardware and software problemsAssist staff with installation, configuration, and ongoing usability of desktops, laptops, peripheral equipment, and software, complying with given standards and guidelinesMonitor stock levels of hardware and submit request for equipment when neededFront Desk duties to include helping walk ins, recording receipts of computer equipmentProvide on-site technical support for video conference software and hardwareEvaluate applications and software patches for desktop applications to see if they will solve desktop issuesMaintain a working inventory of most used items for desktop support. Inventory and request items as needed to maintain effective amountsMonitors telephone calls from users having problems using computer software and hardware or inquiring how to use specific software or hardwareMaintain Incident / Request logs and recordsMake preliminary identification of problems encountered by network users to determine if they are due to equipment, network, or application errors. Escalate to appropriate personnel as needed to achieve resolutionYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma/GED (or higher)

Created: 2025-07-04