Lead HD CR Writer

Job DescriptionScroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.Posted Monday, July 28, 2025, 11:00 PMIf you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.Who we are:ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer*:Multiple medical plans including a high deductible, low cost health planCompany-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life InsuranceComprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness InsuranceGenerous paid time off options, including up to 15 vacation days per year (increasing with years of service), the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulationEmployee Stock Purchase Program with additional opportunities to earn stock in the CompanyRetirement planning through the Company's 401(k)*Part-time employees are not eligible for all benefits unless they meet hours requirements but are eligible to enroll in ACV's 401k plan, for 6 paid holidays, 2 floating holidays, and the greater of 3 paid sick days or in accordance with an applicable state or local paid sick leave law.Who we are looking for:The Lead HD Check In/CR Writer will be responsible for checking in all Heavy-Duty vehicles and equipment into our inventory system and completing a condition report on all HD vehicles. In addition, the Lead HD Check In/CR Writer will be responsible for the process flow, ensuring CR quality, internal communication and reporting, providing repair estimates, and ensuring vehicles and equipment are ready for sale day.What you will do:Use a mobile device to check in and enter vehicle/equipment information into the auction inventory system.Conduct inspection of heavy duty vehicles and equipment, producing a detailed and accurate condition report.Take multiple, overall and damage photos to properly note the condition of the vehicle, truck or equipment.Load condition reports timely onto the auction platform for customer viewing ahead of sale day.Read all ECM's with the J-Pro and attach all scanned information to the condition report.Oversee the quality and process flow of HD Check In/CR Writer team.Provide customers with repair estimates and communicate with customers on approval and the status of repairs.Communicate with internal partners to ensure work is being done in a timely manner to meet customer expectations.Indicate need for repair/replacement, as appropriate.Provide quality control on commercial units post recon and mechanic work prior to sale.Train and mentor HD Check In/CR Writers and provide on-going coaching as needed.Park trucks and keep the lot organized for safety and a smooth sale day.Move HD trucks around on auction property as needed, including driving trucks on sale day.Assist with jump starting trucks, as neededAssist customers finding their trucks on our property, as neededPerform additional duties as assigned.What you will need:High School Diploma required3+ years Inspecting, repairing, working on and with, large trucks and equipmentValid driver's licenseAbility to drive a manual & automatic transmission.Must be comfortable using technology (tablets, smart phones, laptops)Must be willing to learn how to drive HD truck, CDL license is not requiredAble to thrive in a fast-paced environmentMust be at least 18 years oldVision abilities required to properly identify small defects around and underneath trucks and equipment.Excellent communicator with the ability to understand customer needs and expectations.Proven success to work independently with minimal supervision while working in a team environment.Ability to work outside in the elements for extended periods of time.Ability to coach, mentor and train others to proficiency.IND123RR#LI-JC1Our ValuesTrust & Transparency | People First | Positive Experiences | Calm Persistence | Never SettlingAt ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.For information on our collection and use of your personal information, please see our Privacy Notice.Job DetailsJob FamilyRC OperationsJob FunctionRC OperationsPay TypeHourly4425 W Washington Center Rd, Fort Wayne, IN 46818, USA

Created: 2025-08-07