Technical Support Manager

Compensation: Salaried based upon experienceAre you the right applicant for this opportunity Find out by reading through the role overview below.Employment type: full-timeAccepting applications for a skilled and motivated technical expert who will provide leadership and direction to a team of support technicians. The successful candidate will maintain a culture of excellence and drive superior customer service, helping to solve problems and deliver permanent solutions.Responsibilities:- Supervise, mentor and lead mentor junior technicians through principle, example and accountability metrics.- Manage short- and long-term projects, delivering solutions on-time and on-budget.- Communicate professionally to staff, customers and vendors, comfortably speaking technically to stakeholders of different skill and knowledge levels.- Serve as the final escalation point to either solve problems or lead the search for a solution.- Drive a culture of proactive technology management implementing industry best practices and security standards.- Work with vendors and service providers to leverage service level and maintenance agreements.- Identify areas to improve customer service, efficiency and on-time delivery.- Address customer grievances and convert problems to successes.- Maintain documentation, inventories and account for the distribution of equipment and supplies.Experience and Qualifications:- Minimum 5 years of relevant experience in a leadership role.- Minimum 3 years of experience troubleshooting mixed software solutions in multi-user environments.- Experience managing Windows server environments including Exchange, SQL and Terminal Services.- Experience administering Microsoft Active Directory, Group Policy, and DFS.- Experience with cloud-based services including Azure, and Office 365 environments.- Experience with virtualization environments including Hyper-V, VMware and Citrix.- Experience configuring and troubleshooting enterprise network equipment including routers, switches, firewalls, wireless controllers and access-points both at the command line as well as GUI level.- Knowledge of communications and network protocol fundamentals; TCP/IP, SMTP, DNS, DHCP, SIP, SSL, IPSec, VPNs, Routing protocols, VLANs, Layer-2 topology management and WAN technologies.- Knowledge of VoIP and telephony technologies, traffic-shaping and QoS.- Ability to multi-task in a sometimes fast-paced environment while expertly prioritizing competing urgencies.- Strong diagnostic, problem solving and analytical skills.- Outstanding customer service, communications and interpersonal skills projecting a professional image and positive attitude.You must be able to pass a criminal background check and have a clean driving record.Job Type: Full-timeBenefits:* Employee discount* Health insurance* Paid time offSchedule:* 8 hour shift* On call* OvertimeEducation:* Bachelor's (Preferred)Work Location: In personJob Type: Full-timePay: $25.00 - $35.00 per hourBenefits:* Employee discount* Health insurance* Paid time offCompensation Package:* Holiday pay* Hourly pay* Overtime paySchedule:* 8 hour shift* Day shift* Monday to Friday* On call* OvertimeAbility to Commute:* Grand Junction, CO 81501 (Required)Ability to Relocate:* Grand Junction, CO 81501: Relocate before starting work (Required)Work Location: In person

Created: 2025-08-11