Dispatcher/Customer Service

*Who We Are*Read all the information about this opportunity carefully, then use the application button below to send your CV and application.Neighborhood is a 4th generation family-owned company founded in 1947. We pride ourselves on keeping a small family company feel and making our work enjoyable while offering excellent customer service throughout our Central Minnesota service area.We are seeking a capable driven Dispatcher that is a team player and is always willing to learn. We promote taking ownership of all aspects of our work, from failures to successes, while being able to learn from them and carry the experience(s) forward.We can't expect you to know everything, and we certainly don't either, but together we can learn as we go and always aim to be better. We do this by following our core*"¯PATCH*"¯values: "¯Positivity, "¯Accountability,"¯Teamwork, Commitment to improvement,"¯Honesty & Integrity.*Why WE Need You*Because we offer state of the art customer experiences. We need a top of the line Dispatcher who genuinely care about the customer and are not looking for "just a job", but a career.*The Big Task*You will schedule calls that have been booked by our CSRs under the correct technicians and call customers before sending out that technician, all to ensure an extraordinary customer experience and well being of the company.*Key Sub Tasks** Maintain communication with technicians, your manager, your customers, parts and installation teams.* Keep your customers up to date on the status of their job and whereabouts of their technician.* Complete a job summary and keep closed call reports up to date and accurate.* Join an on-call rotation.* Maintain a clean and professional appearance and workspace* Participate in training that allows you to grow and develop as a professional* Have an open mind to new ideas that will help you grow as a valued part of the team.*Desired Skills and Experience** Microsoft Office* Service Titan Software (Preferable)* Attention to details* Flexibility to adapt to changing priorities and schedules.* Ability to work together within a team environment, promoting a positive and supportive work culture* Ability to pass a pre-employment dug test and background check* Hold and maintain a valid drivers license*What We Offer** Health & Dental Insurance 100% paid by company (employee only)* HSA plans with company contribution* Optional Vision, Life, and Short Term Disability insurance* Optional Legal Shield, Accident, or Cancer Insurance* Simple IRA with company match* Paid Time Off* 6 paid holidays plus paid birthday off (if birthday falls on a week day)* A family, this is last on the list because it's the most important. We care about our team, and expect you to bring that same caring when you join. we do a lot more than just work together. We coach and work with you to become the best you can be. You'll come to love our company outings, and you'll build life-long friendships at Neighborhood Services.If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. you work in a place where you will be appreciated by your ream and your customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Neighborhood Services by visiting . When you're ready, please follow the directions to apply for this position.*Equal Opportunity Employer**Neighborhood Plumbing Heating Cooling & Electrical provided the following inclusive hiring information:*Neighborhood Services is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law.Work Remotely* NoJob Type: Full-timePay: $35,000.00 - $50,000.00 per yearBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee discount* Health insurance* Health savings account* Paid time off* Referral program* Vision insuranceEducation:* High school or equivalent (Preferred)Experience:* Dispatching: 2 years (Required)* Customer Service: 3 years (Required)Work Location: In person

Created: 2025-08-12