CSR - Customer Service Representative

*Overview*Do not wait to apply after reading this description a high application volume is expected for this opportunity.Our company has been around for over 115 years and we are seeking a dedicated and enthusiastic Customer Service Representative to join our team! In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience. The ideal candidate will possess strong communication skills, be detail oriented, and have a passion for helping others. Our growing business is excited about adding a new team/family member!*Responsibilities** Handle inbound and outbound calls to assist customers with inquiries and concerns.* Provide accurate information regarding products and services to enhance customer satisfaction.* Review accounts efficiently while maintaining a high level of accuracy.* Maintain detailed records of customer interactions in the system for future reference.* Identify opportunities to upsell or cross-sell products based on customer needs.* Stay updated on product knowledge and company policies to provide informed assistance.*Skills** Proven experience in insurance customer service or insurance client services is preferred.* Strong outbound calling skills to engage with customers effectively.* Excellent verbal and written communication skills in English; bilingual or multilingual abilities are a plus.* Proficiency in office software applications and customer support tools.* Ability to handle challenging situations with professionalism and empathy.* Strong organizational skills with attention to detail.* A positive attitude and a willingness to learn in a fast-paced environment.Join us and become part of our family that has built a reputation based upon taking care of those in our community. We look forward to hearing from you!Job Type: Full-timePay: From $25.00 per hourExpected hours: 36 per weekBenefits:* Flexible schedule* On-the-job training* Paid time off* Work from homeEducation:* High school or equivalent (Required)Experience:* Insurance: 5 years (Preferred)License/Certification:* Property & Casualty License (Required)Ability to Commute:* Holland, OH 43528 (Required)Work Location: Hybrid remote in Holland, OH 43528

Created: 2025-08-13