Client Service Coordinator

*Laboratory Client Services Coordinator*Have you got what it takes to succeed The following information should be read carefully by all candidates.·Employment Type: Full-Time·Location: Nepenthe Laboratory Services, Eugene OR*About Us*:Founded in 2013, Nepenthe Laboratory Services was established to meet the growing need for high-quality toxicology testing in the Pacific Northwest. Over the years, we have expanded our capabilities to serve clients nationwide while maintaining our commitment to innovation, accuracy, and exceptional client service.*Position Summary*We are seeking a proactive and detail-oriented Laboratory Client Services Coordinator to join our team. In this key role, you will act as the primary liaison between our laboratory and our clients, ensuring responsive, professional, and efficient communication. You will coordinate with internal departments to resolve issues, support new client onboarding, and contribute to the overall success and smooth operation of our lab services.*Key Responsibilities*· Serve as the main point of contact for client communications via phone and email.· Document all client interactions accurately within the laboratory information system (LIS).· Collaborate with internal departments (billing, lab, sales) to resolve client issues and facilitate service.· Track and report client concerns, service trends, and other operational data.· Process test add-on requests, specimen cancellations, and sample-related updates.· Assist with the onboarding of new clients to ensure seamless integration.· Generate and review reports to assist billing and sales teams in identifying potential issues.· Additional lab-related responsibilities may be offered based on experience and interest.*Minimum Qualifications*· High School Diploma or equivalent· Strong verbal and written communication skills· Excellent organizational skills and ability to multitask· Proficiency in Microsoft Office (Word, Excel, Outlook)· Customer service experience, particularly via phone and email· Collaborative, team-oriented mindset*Preferred Qualifications*· Prior experience in a healthcare or laboratory setting· Familiarity with Laboratory Information Systems (LIS)· Associate's Degree or higher*Why Join Nepenthe?*· Critical role in improving client satisfaction and operational efficiency· Opportunity to grow into laboratory-based roles for qualified candidates· Supportive, collaborative team environment*Benefits Include:*· Medical, Dental, and Prescription Insurance and Vision· Life and Disability Insurance-FSA· Paid Time Off (PTO) and Holiday Pay*EEO Statement*This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process contact our director of Human Resources.If you are interested in the position and meet the qualifications please submit a resume./*Please no calls regarding this positionWork Remotely* NoJob Type: Full-timePay: $21.50 - $23.00 per hourExpected hours: 40 per weekBenefits:* Dental insurance* Disability insurance* Flexible spending account* Health insurance* Life insurance* Paid time off* Vision insuranceWork Location: In person

Created: 2025-08-13