Warehouse Manager

Job Title: 3PL Warehouse Manager Location: Fontana, CAJob Type: Full-timeWant to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.About the RoleAs a 3PL Warehouse Manager at JD Logistics, you will lead the end-to-end operations of our distribution center. This role is critical in driving operational excellence, managing high-volume order fulfillment, and ensuring superior service to our clients. You will oversee inbound and outbound logistics, inventory accuracy, labor planning, compliance, and cost control — all within a fast-paced, technology-driven warehouse environment.Key ResponsibilitiesOperational Leadership:Design and execute warehouse workflows, optimize layout planning, and establish KPIs to meet performance targets and client SLAs.Team & Resource Management:Manage, train, and motivate warehouse staff. Oversee labor planning, shift scheduling, and staffing based on volume trends and business needs.Process Standardization:Implement and refine SOPs to drive consistency, improve quality, reduce errors, and support continuous improvement initiatives.Inventory & Quality Control:Ensure accurate inventory tracking and reconciliation, minimize shrinkage, and maintain product quality through robust QC processes.Inbound & Outbound Execution:Supervise the receipt, put-away, picking, packing, and shipping of goods, ensuring all activities are completed safely and on time.Customer & Stakeholder Communication:Act as the point of contact for client operations teams. Address concerns, resolve complaints, and ensure a high level of satisfaction.Data & Performance Reporting:Monitor and analyze operational metrics, generate weekly/monthly performance reports, and develop actionable insights to improve efficiency.Compliance & Safety:Uphold all safety standards, ensure regulatory compliance, and champion a culture of safety across the warehouse.Qualifications- Bachelor's degree in Supply Chain, Logistics, Business, or related field- 5+ years of progressive experience in 3PL or warehouse operations, including team management- Strong knowledge of warehouse systems (WMS/OMS) and operational KPIs- Experience in process design, warehouse planning, and cost control- Excellent problem-solving, communication, and leadership skills- Ability to analyze data and translate findings into operational improvements- Bilingual in Mandarin is a plusPreferred Qualifications- Prior experience with high-volume e-commerce fulfillment- Background in both manual and automated warehouse environments- Familiarity with lean methodologies and continuous improvement frameworks- Ability to thrive in a fast-paced, deadline-driven environment

Created: 2025-09-07