Brand Community Manager

Title: Brand Communications ManagerLocation: San Clemente, CA Salary: $85k - $110k Medical Device Company is seeking a Brand Communications Manager to join their team!Ensure all your application information is up to date and in order before applying for this opportunity.RESPONSIBILITIES:Online Community & Crisis ManagementKeep an eye on how people talk about the brand online.Engage with users on platforms like Reddit, Quora, Instagram, Facebook, X (Twitter), LinkedIn, etc.Use tools like Dash Hudson to track brand sentiment and respond when needed.Help manage any negative feedback or online issues quickly and professionally.Product Authenticity & Anti-Counterfeit WorkWork with global vendors to make sure Sofwave devices are real and traceable.Help set up QR codes on each device that link to its SKU number (product ID). This helps prevent fake devices from being sold or used.Light travel: 1–3 overnight trips per quarter. REQUIREMENTSExperience in handling online crises or negative feedback is Key. Must be able to explain how you’ve handled a tough crisis situation. Familiarity with tools like Dash Hudson and other social media management platforms (Reddit, Quora, social media, etc.).Interest in aesthetics or beauty industry is a big plus.Bachelor’s degree in Communication, English, Marketing, PR, Sales, or a related field.

Created: 2025-09-13