Customer Service Representative

About IPQuest Solutions, LLCThe following information aims to provide potential candidates with a better understanding of the requirements for this role.IPQuest Solutions, LLC is a dental-focused Managed Service Provider offering full-service IT support and installation services to practices across Georgia, Alabama, Tennessee, and South Carolina. Our flagship offering, TotalCare, delivers predictable, fixed-price technology solutions that enhance operational efficiency and ensure HIPAA-compliant support. We are more than a technology company—we are servant leaders committed to empowering dental and healthcare practices through reliable, secure, and people-centered solutions. Every interaction is guided by our mission to listen first, respond with tailored services, and foster trust, transparency, and operational excellence.Position OverviewThe Customer Service Representative (CSR) is a vital member of our operations team, serving as the first point of contact for clients and internal staff. This role is ideal for someone who thrives in a fast-paced, service-oriented environment and is passionate about helping others succeed. The CSR will be responsible for routing incoming phone calls and emails into ticketing systems, answering billing and scheduling questions, assisting with project coordination, and supporting administrative functions such as inventory management and product receiving. This is not a remote position. The role is based at our Norcross, GA headquarters, where collaboration and hands-on support are essential to our success.Key Responsibilities·      Professionally route incoming calls and emails to appropriate departments or ticket queues.·      Respond to customer inquiries regarding billing, scheduling, and service status.·      Assist with project scheduling and coordination across technical and installation teams.·      Maintain accurate inventory records and oversee product receiving and documentation.·      Provide administrative support to operations, purchasing, and helpdesk teams.·      Ensure all customer interactions reflect IPQuest’s values of integrity, empathy, and excellence.Qualifications·      High school diploma or equivalent; associate degree preferred.·      Minimum 2 years of customer service or administrative experience, preferably in a technical or healthcare setting.·      Strong verbal and written communication skills.·      Proficiency in Microsoft Office Suite and ticketing systems (e.g., ConnectWise).·      Ability to multitask and prioritize in a fast-paced environment.·      Detail-oriented with strong organizational skills.·      Experience with inventory systems and scheduling tools is a plus.Work EnvironmentFull-time, on-site role at our Norcross, GA office.Standard business hours with occasional flexibility based on project needs.Collaborative team environment with a strong culture of servant leadership, operational excellence, and customer-centric innovation.Mission StatementAt IPQuest, our mission is to empower dental and healthcare practices through reliable, secure, and people-centered technology solutions. We serve by listening first—understanding the unique needs of each client—and responding with tailored IT services that enhance clinical efficiency, protect patient data, and support long-term growth. As servant leaders, we prioritize the success of those we serve, fostering trust, transparency, and operational excellence in every interaction.

Created: 2025-09-22