Customer Service Representative

Job description: Account ManagerAll potential applicants are encouraged to scroll through and read the complete job description before applying.Pay: From $24.00 per hourHours: 8am - 5pm (Mon - Fri)Job type / location: Full-time / Doraville, GAServant Leader that loves to maintain relationships over the phone and through email.The Account Manager is critical to our revenue growth as they provide our customers with email and phone support they need to transact business with us. The Account Manager handles existing customer requests including quotes, processing orders, order status, questions about products, and any other requests from our customers typically related to a transaction.As part of our operations team, you work out of our Doraville office with no travel requirements and are accountable for your individual performance and have a shared responsibility in the team performance.Sound fun? Here's what you'll be doing:Provide uplifting service to customers, vendors, teammates, and business partnersAnswering incoming calls, emails, and chats from customersRespond to customer requests for product and order informationPrepare quotes and assist customers with completing transactionsMake outbound calls and emails to existing customers to assist with ordersResolve customer problems and partner with subject matter experts as neededMaintain updated knowledge of our products, services, and policiesNavigate through multiple systems to retrieve and enter product/customer informationI bet you have this sort of background:First and foremost, you'll be an expert at communication and serving customers.You enjoy helping othersYou've worked in a customer service environment for at least 2 yearsYou pay close attention to details and enjoy a fast-paced environmentYou are entrepreneurial at heart and prefer an organization where everyone knows everyone's name, and you're not just a replaceable cogWhat's in it for you:Job Type: Full-timeBenefits:401(k) matchingDental insuranceHealth insurancePaid time offReferral programVision insuranceShift:1st shiftMonday - FridayExperience:Live chat: 2 years (Required)Customer Service: 2 years (Required)Work Location: In person

Created: 2025-09-23