Customer Service Manager

Title: Customer Service ManagerSalary: $80,000 - $90,000Hours: Mon - Fri 8:30 am - 5:00 pm Location: Chelmsford, MAPlease read the information in this job post thoroughly to understand exactly what is expected of potential candidates.Summary: We seek a savvy, hands-on Customer Success Manager (CSM) with proven experience in custom manufacturing environments to lead operational excellence, enhance customer satisfaction, and drive sales close rates. In this pivotal role, you will manage the estimator and tech support person.Responsibilities of the Customer Service ManagerManage a quoting specialist and tech support personGuide outside sales reps to log tickets properlyConduct operational audits and standardize templates within the CRM and HubSpotMap end to end work-flows to identify bottlenecks and improve productivityHelp integrate QuickBooks for financial accuracy in quoting and project trackingLead bi-weekly coaching for sales reps on using design toolsQualifications of the Customer Service Manager5 years + customer management experience in a manufacturing environment, managing customer databasesHands-on expertise in QuickBooks, CRM, and/or SalesforceHubSpot experience for ticket management and lead trackingProven track record in sales team coordination and process optimization in high-volume quoting/project environments.Strong math and advanced Excel proficiency for quote accuracy, error analysis, and dashboard creation; familiarity with manufacturing softwareAssertive influencer with conflict resolution expertiseCollaborative yet results-oriented to build rapport and align with a hands-off GM.Title: Customer Service ManagerSalary: $80,000 - $90,000Hours: Mon - Fri 8:30 am - 5:00 pm Location: Chelmsford, MAOnsite, direct hire

Created: 2025-09-24