Sales Assistant - Japanese Bilingual

Position SummaryMaruwa America Corp. is seeking a bilingual Sales Assistant to support our sales team. This role is responsible for processing purchase orders (POs), managing shipment coordination, and handling customer communication. While customers are 100% based in the U.S. (English communication), frequent interaction with our Japan headquarters and factories (mainly via email in Japanese) is also required. The ideal candidate is detail-oriented, organized, and comfortable working in both English and Japanese.The information below covers the role requirements, expected candidate experience, and accompanying qualifications.Key responsibilities:-Process and manage purchase orders (POs) received by the sales team.-Coordinate shipment processing and related documentation.-Communicate with customers regarding PO and shipment status, accounts receivable, and related matters (primarily in English).-Communicate with Japanese headquarters and factories regarding orders, shipments, and other operational issues (primarily in Japanese, via email).-Use OMS (Order Management System) for processing and tracking.-Handle transactions and data input through customer portals as needed.-Support sales reporting and data management using Excel, Word, and other Microsoft Office tools.-Assist with Salesforce operations (experience preferred).-Provide administrative support for various ad-hoc tasks as required.Required Qualifications:-Language Skills: Business-level proficiency in both English and Japanese (reading, writing, and email correspondence required).-Technical Skills: Proficiency in Microsoft Excel and Word (mandatory).-Experience with OMS or similar order management systems preferred.-Salesforce experience a plus.-Strong organizational skills, attention to detail, and ability to manage multiple tasks.-Excellent written and verbal communication skills.-Prior experience in inside sales, customer support, or sales assistant roles preferred.Employer Information:Company name: Maruwa America CorporationForm of employment: Full-Time, Santa Ana officeWork Hours & Schedule:-Standard workday: 7.5 hours per day.-Flexible start time: between 7:30 AM and 9:30 AM in 30-minute increments.-Hybrid schedule: 2-3 days per week in office, remaining days remote.Compensation & Benefits-Starting wage: $22+/hour (Negotiable, based on experience)-Probation period: None.-Paid Time Off (PTO): 10 days in the first year.-Benefits: Medical, Dental, Vision insurance effective from the first day of the month following hire date.-401(k): Eligibility begins after 6 months of employment.

Created: 2025-09-25