Tech Support (Field) Technician

Description:Submit your CV and any additional required information after you have read this description by clicking on the application button. RoyPow USA is seeking a highly skilled Tech Support technician to join our team. In this role, you will be responsible for providing technical support and assistance to customers.Job duties:Providing technical on-site support and training to customers experiencing issues with their lithium batteries.Troubleshooting technical issues and working to resolve them in a timely manner.Maintaining accurate and up-to-date records of customer interactions and technical support requests.Assisting with product installation and maintenance as needed.Requirements:Must be willing to travel within the US (all expenses will be Covered by the Company)Some technical support experienceStrong problem-solving and troubleshooting skillsExcellent communication and customer service skillsFamiliarity with lithium batteries (Preferred)Associates degree in relative field (Preferred)Bilingual in English and Chinese (Preferred).Benefits:Medical VisionDentalPTO401(K)401(K) matchJob Type: Full-timePay: $21.00 - $25.00 per hourCompensation Package:Bonus opportunitiesSchedule:8 hour shiftMonday to FridayExperience:Technical support: 1 year (Required)Hardware Repair: 1 year (Required)Requirements:PI41420fa6141c-30134-38521110

Created: 2025-09-25