Call center technician

Description:Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.We are seeking a reliable and technically skilled Call Center Technician to join our growing tech team. In this role, you will provide first-line technical assistance to customers over the phone, via email, or chat. You will troubleshoot product or service issues, provide guidance, and ensure a high level of customer satisfaction.  Key Responsibilities:Answer incoming customers calls in a professional and timely manner Troubleshoot and resolve hardware/software or service issues Guide customers through step-by-step solutions Escalate complex problems to appropriate teams Log all customer interactions and updates accurately in the ticketing system Follow up on unresolved cases to ensure closure Maintain a strong understanding of company products and services Support cross-functional teams when needed Qualifications: 1+ year of experience in a call center or technical support environment Strong verbal and written communication skills Excellent problem-solving and customer service abilities Ability to work under pressure and multitask in a fast-paced environment Requirements:PI36263b005850-30134-38245329

Created: 2025-09-25