Customer Service Representative

Bilingual (Spanish) Dispatcher You could be just the right applicant for this job Read all associated information and make sure to apply.Location: Tucker, Georgia 30084Duration: 3+ months, contractShift Details: Schedule & ShiftsMust be available Fridays and SaturdaysGuaranteed day off on SundayMay rotate between:First Shift: 6:00 AM - 2:30 PMSecond Shift: 12:00 PM - 8:30 PMPay Rate: $18.50/hrJOB DESCRIPTIONYou'll work directly with our in-home delivery driver teams, helping them stay on schedule, solving issues as they arise, and speaking with customers when needed. You'll support real-time dispatch, handle phone-based communication, and ensure the operation runs smoothly throughout the day.We're looking for someone bilingual in Spanish, dependable, and assertive "” ideally a mature individual with some hands-on experience in areas such as appliances, furniture, warehouse work, or handyman tasks. You don't need to install appliances, but understanding what the teams are doing in the field is a big plus. In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter what your background "” the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.RESPONSIBILITIESDriver CommunicationStay in phone contact with driver teams while they're out deliveringHelp them troubleshoot issues, stay on schedule, and report back delays or exceptionsFollow up on missing updates or miscommunication, and escalate to the contractor when neededCustomer SupportSpeak with customers when the driver team can't explain something or when there's an issue in the homeDe-escalate frustrated members and provide clarity in both Spanish and EnglishAct as a helpful bridge between the customer and the driver teamEnd-of-Day Check-In (Primarily for Second Shift)Guide driver teams when they return to the warehouse at the end of the dayMake sure they drop off trash and haul-aways in the correct areasTeam SupportWork alongside the Lead CSR to cover phones, track updates, and document issuesCommunicate problems or delays to the Lead or Operations Manager as neededRequirementsFluent in Spanish and English "” must be able to speak and understand bothComfortable using the phone in a fast-paced environmentStrong and confident communicator "” someone who can stay calm but firm with the driver teamsDependable and flexible with shift start times and dutiesBasic computer skills (email, Excel, GPS tracking tools, etc.)QUALIFICATIONSPrior experience in dispatch, warehouse, delivery, or logisticsHands-on background in handyman work, furniture assembly, or appliance delivery/installFamiliarity with Descartes, CLX, or similar systems is a plusJN027

Created: 2025-09-25