Travel Desk Specialist

Position: Travel Desk SpecialistLocation: Onsite: White Plains, NY 10601 Duration: 12+ months contract with possibility of extension Shift timing: Monday- Friday: 1st Shift (7.5 hour paid work day with .5 hour unpaid lunch) Pay Rate: $23/hr on W2 JOB ID- CWP- 1287Please make sure you read the following details carefully before making any applications.Project Overview:The Travel Desk Specialist will provide support to the NYPA Travel department.Job Functions & Responsibilities:Support daily activities: monitor the Travel Desk Inbox; answer the Travel Desk phone; assist customers with travel and non-travel related questions; prepare travel related documents/reports/spreadsheets; other administrative duties as assigned.Assist with Out of State travel requests including online searching for specific conferences and booking of hotels directly within the provided conference link.Provide travel request status updates to customers.Collaborate with Site EAs and WPO Department Admins on preparation of spreadsheets that contain relevant travel data for group travel requests.Review/dispatch in-state travel requests - review/identify missing information on submitted travel forms, e.g., dates, location; travel rejections; duplicated requests; fielding requests that need to be escalated for manager approval; dispatching requests to appropriate travel agents.Assist new customers - explain travel profile and assist customer with completion; provide guidance on Travel Policy and Procedure and standard travel protocols.On day-of cancellations due to weather or other emerging situations or other date changes, contact hotels to cancel travel arrangements.Collection of necessary paperwork required by Travel Agents to update post-dated travel invoices.Skills:Exceptional organizational and time-management skills to handle multiple tasks and prioritize effectively.Excellent written and verbal communication skills as the Travel Desk interacts with every level of management.Professional demeanor.Must be familiar with MS Office Suite of applications and other relevant office applications.Travel application experience (SABRE/ARC/TRAMS) not required.Education & Certifications:2-4 year degree or equivalent experience.

Created: 2025-09-25