Inside Sales Manager

ROLE IMPACTIs your CV ready If so, and you are confident this is the role for you, make sure to apply asap.This leadership role oversees one of the largest inside sales teams in the region, directly managing performance across 45-50 representatives in a high-energy call center. Success in this role is measured by team productivity, retention, and the ability to drive revenue through real-time coaching and operational excellence. You'll be the frontline catalyst for culture, consistency, and continuous improvement.Inside Sales SupervisorLocation: Lewisville, TX"‚|"‚OnsiteCOMPENSATION & SCHEDULE• $65,000 base salary + 20% performance bonus• Monday-Friday, 10:00 AM - 7:00 PM; 2 Saturdays/month (8:30 AM - 5:00 PM)• Weekday off provided when Saturday is worked• Full-time, Direct Hire (W2)KEY RESPONSIBILITIES• Lead and coach a team of 45-50 inside sales agents across staggered shifts using real-time performance tools• Execute daily workforce operations including scheduling, coverage, and shift planning• Facilitate performance reviews and 1:1 coaching using CRM and AI-driven insights• Resolve escalations, enforce accountability, and guide professional development• Report on team metrics and trends to senior leadership for optimizationMINIMUM QUALIFICATIONS• 5+ years of experience in inside sales or call center environments• 2+ years supervising teams of 15+ in sales or service operations• Background in QA, coaching, or agent development• Proficient in Salesforce or equivalent CRM, Slack, and call center toolsCORE TOOLS & SYSTEMSSalesforce, HubSpot, Slack, AI-based call analytics, live KPI dashboardsPREFERRED SKILLS• Leadership experience with AI-powered quality assurance• Proven ability to manage underperformance and coach to targets• Strong interpersonal skills for conflict resolution and team mentorshipLEGAL NOTICEBy applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:

Created: 2025-09-27