End User Services Analyst

End User Service AnalystRead on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.Key DutiesDiagnose and resolve hardware/software issuesProvide second-level support for unresolved Service Desk incidentsRespond to service tickets via phone, email, or incident management systemCollaborate with End User Services to resolve technology issuesInstall and configure hardware/software per corporate standardsEnsure timely and well-documented resolution of work ordersManage PC replacements and emergency exchangesTrack and manage end-user device inventory and spare equipmentDevelop and optimize OS/hardware repair proceduresUpdate IT Manager on local infrastructure statusHandle repair part orders and inventoryRequirementsBachelor's degree or equivalent experience2+ years in Windows desktop OS deployment2+ years with LANDesk, SCCM, or similar tools2+ years in Mobile Device ManagementExperience with Windows 10 and Apple Mac supportStrong knowledge of network infrastructure and security principles

Created: 2025-09-29