E-COMMERCE and WHOLESALE FULFILLMENT ASSOCIATE

DescriptionJoin our Sweet Team working around the best hand-crafted chocolates in the industry at Phillips Chocolates, Bostons original artisan chocolatier. Phillips Chocolates is looking for an Ecommerce Fulfillment Associate and a Wholesale Fulfillment Associate to join our team and to be responsible for the fulfillment activities including leading day to day activities for all ecommerce and wholesale, phone orders, along with preparation of shipments of all outbound orders via FedEx, UPS and Local Couriers. The candidates must be self-driven, results oriented and focused on delivering excellent customer service. This is a full-time position.Responsibilities include:- Ensure timely processing of all online and phone orders- Handle daily inquiries from customer by phone and email regarding order status, tracking orders, and complaint resolution- Ensuring all orders ship on time, with correct products, properly packaged to protect product in transit, and is sent to the correct customer, verify customers addresses.- Assists with daily activities for all outbound shipments for company.- Maintains materials for shipping and packaging in organized manner, making sure inbound receipt of supplies are put away promptly, and performs inventory counts at month end- Report to management all website issues, client feedback and other opportunities for improvementQualifications:- 1 to 2 years experience in Order Fulfillment and/or Customer Service- Excellent Computer skills required with ability to learn new software quickly- Great organization skills and strong attention to details and accuracy- Ability to stand on your feet for duration of shift; Ability to lift 30 lbs; Ability to lift, organize and move merchandise and other items.Job Type: Full-Time SeasonalSchedule:8 hour shift, Monday through FridayWork Location: In personStarting Rate: $19.00/hrSalary Description$19.00/hrInterested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.PI155a7ec8b1f0-29952-38664454

Created: 2025-09-29