Documentation Specialist I

A top Fortune 50 financial services company is seeking a highly motivated Administrative Assistant to work hybrid for our client in Pensacola, FL, Winchester, VA or Vienna, VA. If your skills, experience, and qualifications match those in this job overview, do not delay your application.Responsibilities:Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints.Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.).Conduct research and preparation of reference material.Ensure effective management of projects from inception through implementation.Identify, communicate and resolve technical, tactical and operational project issues and risks.Maintain documentation library to ensure currency of processes.Provide training to end user in the use of electronic manuals and reference material.Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations.Administer and develop eNet content.Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results.Ensure clear, concise and effective communication of material.Interact with various sub-teams to determine user requirements and specifications.Organize policy and procedures according to set standards.Recommend strategy for communications.Serve on teams and task groups for projects/initiatives within the business unit C/or across the organization.Write online reference material, instructions and communications.Perform other duties as assigned.Qualifications:Ability to work independently and in a team environment.Experience in composing correspondence that adheres to grammar and writing style and standards.Experience in managing multiple priorities independently and/or in a team environment to achieve goals.Experience in researching, compiling, and documenting data, business processes, and workflow.Experience in working and participating in cross-functional, multi-dimensional teams and projects.Working knowledge of PC and web/internet-based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development.Basic database and presentation software skills.Basic skill capturing and translating processes and requirements into easily understood terms.Basic skill exercising initiative and using good judgment to make sound decisions.Basic verbal and written communication skills.Effective organizational, planning and time management skills.Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations.Desired Skills:Associate's Degree in Communication Studies or the equivalent combination of training, education, and experience.

Created: 2025-09-30