Workplace Experience Lead

We at Athena empower exceptional talent with boundless opportunities to achieve more. We achieve this by pairing exceptional Executive Partners (XPs) from the Philippines, Kenya and Guatemala with our driven clients and ensuring both receive ongoing support throughout the journey. The result is 10x more leverage, more time, and a greater impact on our clients' work and lives.Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.With a waitlist growing by the day, Athena has already showcased compelling demand. As part of the Athena team, you will have an exponential opportunity, empowering the fiercely ambitious to reach the most audacious goals.-Business Unit: Facilities and Office ServicesReporting To: Director, Facilities and Office ServicesLocation: Palo Alto, CA-Role OverviewAs Workplace Experience Lead for our flagship Palo Alto site, you'll be the heart and voice of the space. More than just a facilities role, this position calls for someone with strong operations savvy, hospitality instincts, and a natural talent for creating meaningful member experiences. You'll shape a thriving onsite environment where people feel welcome, connected, and supported to do their best work.What You'll DoOperations & Facility ManagementOwn the day-to-day vibe of the site: think sparkling clean spaces, seamless vendor deliveries and zero maintenance chaos.Look after soft services like housekeeping, office cleaning, catering/food services, security coordination, and pest control.Check in on our spaces regularly to make sure they're comfortable, safe, and always ready to use.Work with vendors and suppliers so we're getting the best service possible.Lend a hand with office requests, event setups, and team activities.Help manage office supplies and consumables so nothing runs out.Keep track of soft services expenses and budgets.Be a key part of making our workplace positive, welcoming, and employee-friendly.Member Services & HospitalityBe the first impression: welcome members and guests with warmth, professionalism, and precision.Handle member inquiries, requests, and complaints with a solutions-first mindset.Curate a best-in-class experience, ensuring everything from Wi-Fi to whiteboards works flawlessly.Plan and host community-building events"”both business-forward and social.Sales Support & OnboardingAssist in delivering tours and onboarding new members.Engage with local partners to help build and retain a vibrant member base.Identify opportunities to enhance member satisfaction and retention.Support referral efforts and help fuel our membership pipeline.Key StakeholdersInternal:Technology TeamFacilities TeamRegional Operations & People TeamSales & Member Success TeamsExternal:Site Vendors (cleaning, maintenance, tech)Prospective and Current MembersLocal Event PartnersVisitors and GuestsWho You AreRelevant Experience Required2+ years in a customer-facing role, ideally in operations, hospitality, retail, or events.Experience in managing customer or client-facing environmentsExperience working in dynamic environments"”co-working, retail, hospitality, orstartup is a major plus.Confident handling basic budgets, vendor coordination, and operational tools.Key CompetenciesRelentlessly organized, solution-oriented, and naturally empathetic.A do-er: someone who gets things done without handholding.Excellent verbal and written communication skills.Collaborative but capable of owning entire workstreams solo.Obsessed with delivering thoughtful, detail-driven experiences.Comfortable juggling multiple priorities"”without dropping the tone or the ball.Educational and Certification RequirementsBachelor's degree preferred or equivalent work experienceEvent planning, hospitality, or operations certifications are a bonusDirect Reports and Span of ControlThis role will report to the Director of Facilities, with room to grow as our operations expand.Equal Opportunity Employer: At Athena, we are deeply committed to fostering an inclusive and diverse workplace environment. We believe that diversity enriches our organization, enhances creativity, and drives innovation. We are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws. We strive to create an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives and talents. We actively promote diversity and inclusion through our hiring practices, employee development initiatives, and company culture, recognizing that it is essential for our success as a company and as a community.

Created: 2025-09-30