Esclations Manager (Call Center)

Automated Health Systems (AHS) is seeking Call Center (Escalations) Manager to manage and oversee Customer Escalations. Check out the role overview below If you are confident you have got the right skills and experience, apply today.Benefits:Health/dental/vision/supplemental insurance/401(k)/Paid Time OffComprehensive and ongoing trainingEmployee Wellness ProgramStrong company culture with career growth opportunitiesResponsibilities:Act as the point of contact for complex customer issues that require immediate attention and resolutionEnsure customer satisfaction by effectively resolving escalated concerns, improving work processes, and collaborating with the Project's management team Qualifications for the position include:3-5 years of experience in customer support, operations, or a related field, with a focus on escalations management.Minimum 3-5 years direct management experience in a high-volume contact Center; Previous Health care or public assistance program background preferredBachelor's degree in related field or equivalent experience required AHS is an Equal Opportunity Employer. Please visit our website for more information:/careers"The Enlightened Choice in Health Service Management"

Created: 2025-09-30