Continuous Learning Administrator

ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.We're currently looking for a Continuous Learning Administrator on a FTC until 31 March 2027. The position sits within the Continuous Learning and Member Support team.The Continuous Learning Administrator plays a vital role in supporting the implementation and efficient delivery of ACCA Learning Certificates, blended programmes and bespoke training in the Middle East.The JobSupport the delivery of ACCA Learning Certificates, blended programmes and bespoke training in the Middle EastProvide administration support for the delivery of bespoke training including liaising with clients, managing freelance trainers and event logistics as required ensuring a high-quality experience for clientsProvide B2B sales and product performance reporting: maintain and manage sales records, preparing reports on sales performance and trendsSupport the creation of B2B customer reports and progress tracking for employer programmes.Collate feedback reports from learners and tutors ensuring issues are tracked and addressedProvide ongoing customer support and escalate issues as needed; including updating internal guidance materialsSupport the tracking of ACCA Learning B2B opportunities within the regionSupport the administration and operational delivery of the UAE Fellowship programme and other ACCA Learning programmes as requiredInvoicing, contract and payment reconciliation: process and arrange invoices for learning products and services and provide support for invoice-related queries and issuesAssist in managing ad-hoc requests, including administrative and operational requests as they arise.The PersonStrong customer-focused mindset with experience in delivering great levels of customer service, preferably within a training environment (not essential)Proven experience in an administrative role, ideally within learning or a related fieldCompetence in invoicing, payment reconciliation, and related administrationGood organisational and multitasking abilities, with a keen attention to detailConfident communicator, both written and verbal, including proficiency in digital platformsSelf-motivated, capable of working independently with minimal supervision, and skilled in prioritisation to meet service levelsInterest in finance, accountancy-related topics, and the broader education, skills, and careers landscapeStrong interpersonal skills, with the ability to build and maintain long-term, high-quality, trusted relationshipsIs highly organised, logical and methodical approach to work with an emphasis on accuracy and attention to detail.Every application must include a cover letter; applications submitted without one will not be considered.We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees.We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here

Created: 2025-09-30