Customer Response Specialist

Customer Response SpecialistIs your CV ready If so, and you are confident this is the role for you, make sure to apply asap.SALESFORCE AND SAP EXPERIENE REQUIREDShelby Twp, MIMax Pay Rate: $18-$21/hour W2Fully on siteSUMMARYSupports the Focus Center Hotline by handling all inbound telephone calls and e-mails, performing data entry of customer information and verification of account status. Acts as primary point of contact for customers seeking information, documentation, parts, and service. Routes calls and requests to the proper team or individual. Creates order and delivery documents when needed.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:• Answers the Focus Center Hotline during assigned hourso Maintains a professional and pleasant demeanor with customers during all interactionso Routes calls to the proper team or individualo Creates/Updates customer cases in Salesforce with all pertinent detailso Creates customer contact and company entries to Salesforce when needed• Reviews / Processes open caseso Reviews new cases received via e-mail to the Focus Center.o Responds to customers to gather required informationo Resolves requests for documentation, drawings, and others within abilities• Maintains availability within the phone system and Salesforce during assigned hours• Verifies customer account existence and status, initiate new account in SAP and Salesforce when needed• Professionally interfaces with internal and external customers• Creates and manages information within SAP and Salesforce• Creates and updates PowerPoint and Excel files as needed• Assists with coordination of onboarding for new customer service employees• Professionally maintains confidential data and customer information• Cooperates with all departments to achieve corporate goals.• Adheres to the Quality System and participates in continual improvement• Other duties as assignedEDUCATION and/or EXPERIENCEAssociate's degree from a two-year college or university plus one year of related administrative experience is required; or equivalent combination of education and experience. Intermediate to advanced computer skills (Word, Excel, Outlook, PowerPoint, ERP system, Internet).Excellent interpersonal and telephone skills are required. Organization and time management skills and the ability to manage multiple activities and maintain confidentiality is required.LANGUAGE SKILLSAbility to read, analyze, and interpret written procedures and general correspondence. Ability to respond to common inquiries or complaints from co-workers and customers. The ability to summarize data, write reports and procedures is necessary. Excellent English language skills are required. German language skills are a plus.

Created: 2025-09-30