Manager

A Restaurant Manager is generally responsible for providing strong, positive leadership to their team to deliver great and friendly guest experiences, to maintain operational excellence and to help build profitable top line sales of a single restaurant.They are responsible for the overall operation of the restaurant according to Dunkin standards, franchisee policies and procedures, and in compliance with all applicable laws.Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.Responsibilities Include:Able to perform all responsibilities of restaurant team members.Recruit, hire, train and supervise restaurant team members, including shift leaders, team members, bakers and other support staff.Foster a positive work environment by promoting teamwork, providing coaching and feedback and resolving conflicts.Implement training programs to enhance team member skills and performance.Lead by example, demonstrating a strong work ethic, professionalism, and adherence to company values.Oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and following of brand standards and systems.Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.Create and maintain a guest focused culture in the restaurantReview guest feedback results and implement action plans to drive improvementDevelop and implement operational strategies to increase efficiency, reduce waste, and enhance overall productivity.Ensure exceptional customer service by providing a welcoming and friendly atmosphere.Monitor customer feedback and reviews, taking necessary steps to improve service quality and address any recurring issues.Monitor and control food and labor costs, inventory levels, and waste to maximize profitability.Engage with the local community, build relationships, and explore opportunities for partnerships or sponsorships.Stay updated with industry trends and technology, competitor activities, and customer preferences to identify new business opportunities.Communicate restaurant priorities, goals and results to restaurant team membersExecute new product roll-outs including training, marketing, and samplingCompletion of DCP and other vendor orders to ensure all products are fully stockedConduct self-assessments and corresponding action plans for food safety and brand standardsEnsure restaurant budget is met as determined by FranchiseeEngage with Dunkin and InspireBrands Field Operations team as appropriateThis tEducation/Experience:Basic computer skillsFluent in spoken and written English or the predominant language in your marketBasic math and financial managementPrevious leadership experience in retail, restaurant or hospitality preferred or ability to show leadershipCollege Degree preferred.Key CompetenciesStrong analytical skills and business acumenWorks well with others in a fun, fast-paced team environmentOn time, demonstrates honesty and a positive attitudeWillingness to learn and embrace changeAbility to train and develop a team including giving positive and constructive feedbackGuest focusedTime ManagementAbility to manage conflictProblem solvingMotivating othersPhysical Demands/Working Conditions:Standing on feetRepetitive motion including bending, stooping and reachingLifting packages (if applicable)Wearing a headset (if applicable)Working in a small spaceREQUIREMENTSArrives on timeGreat with guestsCan foresee problems before they occurA leader and role model for the employeesPrevious managerial experience strongly preferredPrevious fast food/quick service restaurant experience requiredTop-notch customer service skillsStrong verbal and written communication skillsExcellent leadership skillsMust submit to a background checkSHREEJI DONUTS DIFFERENCE:A RECIPE FOR WORKLIFE FULFILMENTStart with great peopleLead with a concise vision, strong values, and clear communicationCreate a fun workplace with flexible hours, competitive salary and benefits, and no grills or fryersOffer a career path with comprehensive training and opportunity for advancementOur mission:Ensure that each guest has a positive experience during every visit, encouraging them to return frequently.Our Vision:Enhancing the well-being of individuals through our presenceValuesRISE with SHREEJI DONUTS signifies upholding standards for our team members. We practice these values daily to ensure that Guests, Team Members, and our Community leave better off than when they arrived.About Shreeji DonutsShreeji Donuts boasts exceptional franchisees with over 9 years of combined experience with Dunkin Donuts, demonstrating high technical competence in all business aspects. Throughout our careers with Dunkin Donuts and Baskin-Robbins, we have consistently sought to expand our presence through acquisitions and new store development, establishing a proven track record of successful endeavors. This has positioned the Shreeji Donuts Network as a leader in the industry.Shreeji Donuts Network, is recognized by Dunkin Brands as a Certified Developer. His contributions in acquiring and developing new stores have been acknowledged by Dunkin Brands. The success of Shreeji Donuts Network is attributed to our commitment to hard work and teamwork. Our strength lies in our dedicated team, including our Directors of Operations, Training, and Maintenance, Multi-Unit Managers, Store Managers, and Crew members.

Created: 2025-09-30