Automotive Service Advisor

Duration: 12 Months (Possibility of extension/conversion based on performance and budget)Client: One of the largest Diesel Engines and Power Generators manufacturers in the USDo not wait to apply after reading this description a high application volume is expected for this opportunity.Overview:We are looking for a Service Administrator who serves as the first point of contact with customers to promote quality customer service and assist with increasing business within the branch location.Duties:Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.Assesses customers' needs and gathers pertinent information. Creates basic work orders in appropriate systems. Provides some status updates to customers, as requested.Fielding and responding to incoming customer calls.Handling customer inquiries and resolving basic issues.Processing payments and managing billing-related tasks.Performing general administrative and clerical duties (e.g., data entry, filing, document preparation).Qualifications:The manager is looking for someone that has some service writing and dealership experience.Someone that has automotive service writing experience will be perfect.At least 1 year of customer service experience, strong soft skills (communications, patience, professionalism), comfortable using a phone system for inbound and outbound communication and having some technical background.

Created: 2025-09-30