Outbound Sales Specialist - Remote

Overview of the RoleAs a remote Outbound Sales Specialist in our call center, you will be the first point of contact for prospective patientsinterested in CGM devices. Your role is to provide exceptional service, educate patients, verify insurance, andguide them through the enrollment process. This is a fast-paced, phone-based role ideal for individuals withstrong communication skills and a passion for patient care.Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.Essential Duties and ResponsibilitiesCall Handling: Manage 400+ inbound and outbound calls daily, engaging with warm leads and prospective patients.Customer Service: Deliver empathetic, patient-focused support over the phone, demonstrating active listening and professionalism.Sales & Enrollment: Convert leads enrolled patients by clearly explaining product benefits and closing sales in compliance with HIPAA and Medicare guidelines.Insurance Verification: Obtain and verify insurance benefits and clearly communicate patient responsibilities.Product Expertise: Maintain in-depth knowledge of CGM products and educate patients on their features and benefits.CRM Documentation: Accurately record all patient interactions and transactions in the CRM and intake systems.Post-Enrollment Support: Provide follow-up assistance and ensure patients understand the next steps.Compliance: Adhere to HIPAA regulations and maintain strict confidentiality of patient information.Team Collaboration: Work closely with internal teams to ensure a seamless patient experience.Continuous Learning: Stay updated on industry trends, insurance policies, and product updates.Privacy regulations: adhere to and comply with all HIPAA guidelines and always maintain confidentiality of patient information.Other duties as assigned.What You'll BringProven experience in a high-volume call center or phone-based customer service/sales role.Strong communication and interpersonal skills.Empathy, patience, and customer-first mindset.Familiarity with healthcare, medical equipment, or insurance processes is a plus.Proficiency in CRM and insurance verification tools.Ability to multitask and thrive in a fast-paced environment.High school diploma or equivalent required.BenefitsMedical, Dental, and Vision InsuranceLife Insurance coveragePaid time off and Holiday Pay401K with company match optionGrowth opportunitiesJoin a team where your work has real impact. Apply today and help transform the lives of people living with diabetes!Compensation details: 18-21 Hourly WagePIcbe70b401c47-36310-38676329Remote working/work at home options are available for this role.

Created: 2025-09-30