Customer Service Rep

Max pay rate: 18$ to 20$ per hourLearn more about the general tasks related to this opportunity below, as well as required skills. Job Description: Job location: Training is in person and location after training will be remote Candidate must be located within 50 miles of Warwick, RI *** office. Must be available to come into the office after training for system outages and as requested. Training Hours, location, schedule: 8am - 5pm EST is training hours - training will be in office - Monday - Friday. 9/2/2025 is start date. 9/2/2025 - 9/29/2025 will be initial training. 9/30/2025 - 10/13/2025 will be nesting - nesting is also in office. Post-Training Hours, location, schedule: 8am - 11pm EST will be post-training schedule - Monday - Friday. Post training location is remote. Required Skills and Experience: - 1-2 years call center experience preferred (Will accept customer service experience as well) - Strong computer literacy required. Job Description: Provide service and information to customers regarding *** products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions. This position may also support conserving existing assets. Responsibilities include: Provide service to customers who possess a policy through *** by responding to requests via telephone regarding insurance and other financial service products and benefit plans; Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.; Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing; Efficiently access multiple electronic systems and LAN/PC to provide complete response; Work at all times to enhance and strengthen the relationship between the customer and ***; Support special campaigns as needed, or if solicited by the customer; Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills. Skills required include: Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative and claims organizations; Excellent oral & written communication skills; Superior telephone etiquette; Excellent listening skills and ability to articulate ideas; Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of ***; Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers; Strong organizational skills; Strong ability to multi-task; Demonstrated ability to manage stress; Strong computer skills; Ability to think out of the box to generate innovative process improvements; Strong solid math and analytical skills; Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it. Previous Call Center experience preferred

Created: 2025-10-01