P1 Collections Specialist - Bilingual

Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.If the following job requirements and experience match your skills, please ensure you apply promptly.Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.Spanish speaking candidates are encouraged to apply. Purpose of the JobThe Collections Specialist is responsible for collecting unearned premiums and unearned commissions from insurance carriers, intermediary brokers, insurance agents and our borrowers. Essential Functions and ResponsibilitiesManages an assigned portfolio of delinquent or defaulted premium finance loans to ensure the timely recovery from the appropriate party. Facilitates prompt communications and correspondences with obligors to address and resolve outstanding balances or payments due.Works closely with all parties, such as carriers, agents, brokers and borrowers to reconcile and recover credits due and return premium.Reviews and validates all return premium amounts, confirm accuracy and compliance with all relevant policy provisions and procedures.Collaborates internally, to investigate and resolve any discrepancies or issues affecting the return premium collection process.Utilizes tools to accurately record collection activities, update account statuses, and maintain comprehensive records of all communications and transactions between P1 and counter parties.Understands state statutes and stay current with updates in industry regulations and best practices related to return premiums and collections to ensure compliance and efficiency. Other Duties and ResponsibilitiesAssists with other tasks and projects as assigned.  Knowledge, Skills, and Abilities Must have excellent communication skills in English, both verbal and writtenMust have basic knowledge of Microsoft OfficeMust have ability to understand all business processes within the credit unionMust be resourceful and well organized, with strong attention to detailGood reasoning abilities and sound judgment requiredMust be able to work in a general office environmentMust be flexible and able to shift resources and priorities as requiredMust have strong knowledge of premium finance and return premium collection processes, with the ability to navigate complex insurance policies and contracts.Must have exceptional negotiation, communication, and interpersonal skills to effectively collaborate with carriers, agents, and brokers.Must be detail-oriented with excellent organizational abilities to manage multiple accounts and deadlines simultaneously.Must have the ability to work independently and as part of a team in a fast-paced and deadline-driven environment.Should become knowledgeable of P1 Finance's best practices, policies, and procedures while demonstrating a strong commitment to providing excellent service to Truliant's members. Physical Requirements Occasional standing, walking, bending, and stooping requiredMust be able to sit at a desk for long periods of time and use a computerMust be able to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 pounds  Education and BackgroundProven experience in premium finance collections, accounts receivable, or a similar finance-related role requiredFamiliarity with applicable laws and regulations related to collections and premium finance (e.g., Fair Debt Collection Practices Act) is preferredExperience in collections, insurance, or accounting is preferredSpanish speaking skills preferred If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant!  As a member of the Truliant family, you will enjoy the following full time benefits:No-cost employee Medical, dental, vision coveragePrescription benefits (including mail order)Paid holidays and Paid Time Off (PTO)401(k) plan with contribution matching  Paid community involvement volunteers hoursPaid group life InsuranceTeammate loan discountsTuition reimbursementShort and long-term disabilityHealth & Wellness programTeledoc (physician video conferencing)Onsite fitness facilities or health club reimbursementEmployee Assistance Program (EAP)Medical flexible spending accountDependent care flexible spending account 

Created: 2025-10-01