Full-Time Customer Support Associate

Be one of the first applicants, read the complete overview of the role below, then send your application for consideration. 5M Promotions is an outsourced marketing and sales agency looking for a full-time Full-Time Customer Support Associate to join our Santa Clara office permanently. You will work with our Marketing and Sales Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers directly across our client portfolio. This role offers you the opportunity to work in a national firm that offers excellent career progression. Core Responsibilities of the Full-Time Customer Support Associate: Provide high-quality service to each of our clients directly through face-to-face interactions to personalize their needs in our services Maintain client confidentiality at all times Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational and Sales Procedures Research, follow-up, and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists Communicates clearly with staff in a timely and professional manner Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client Verify and maintain data quality to improve customer retention and sales revenue

Created: 2025-10-01