Customer Service Representative

Date Posted: 09/10/2025 Hiring Organization: Rose International Position Number: 488324 Industry: Pharmaceutical/Healthcare Job Title: Customer Service Representative Job Location: Wilkes Barre, PA, USA, 18702 Work Model: Onsite Shift: Training: Mon-Fri 9:00am-5:30pm EST, Hours vary 7:00am-5:30pm EST Mon-Fri some Sat Employment Type: Temporary FT/PT: Full-Time Estimated Duration (In months): 6 Min Hourly Rate ($): 14.77 Max Hourly Rate ($): 14.77 Must Have Skills/Attributes: Call Center, Customer Service, MS Excel Experience Desired: Minimum of 1 year in a customer service or call center environment (2 yrs); Healthcare or insurance experience (1 yrs) Required Minimum Education: High School Diploma or equivalent Apply fast, check the full description by scrolling below to find out the full requirements for this role. **C2C is not available** Job Description Required Education • High School diploma or GED Required Qualifications/Skills/Experience: • Minimum of 1 year in a customer service or call center environment (call center experience preferred) • Effective and empathetic communication style for managing inbound calls and client/team interactions • Proficiency in Microsoft Outlook, Word, and Excel • Basic alphanumeric data entry skills with high attention to accuracy and quality • Intermediate math skills with strong attention to detail • Ability to read and interpret policies, procedures, and instructions • Strong organizational skills with ability to prioritize fluctuating workloads and competing priorities • Ability to work effectively in a team environment while meeting individual performance goals Preferred Qualifications/Skills/Experience: • Experience in healthcare or insurance industry • Knowledge of Medicare, Medicaid, and third-party vendors • Familiarity with basic insurance terms, third-party processes, and medical terminology Customer Service Representative Overview: The Customer Service Representative is responsible for supporting patients, healthcare professionals, and insurance carriers by verifying and re-verifying insurance coverage, processing prescription and equipment orders, and providing excellent customer service. This role requires understanding insurance concepts such as drug cards, major medical benefits, per diem coverage, and patient assistance programs. Candidates must demonstrate strong attention to detail, problem-solving and analytical skills, and the ability to manage multiple tasks efficiently. The role involves handling inbound calls, coordinating patient services, maintaining accurate documentation, and ensuring timely delivery of orders. Onsite work is required, and performance may later allow for remote work, though this is not guaranteed. Job Duties: • Verify insurance coverage for potential new clients and re-verify coverage for existing patients • Respond to telephone inquiries and orders from patients and referral sources • Provide information on equipment, supplies, and services and determine the best method for delivery • Assist walk-in patients with selection of equipment, supplies, and services • Process patient orders accurately and efficiently, including verification of payment methods • Complete and distribute all necessary paperwork to appropriate personnel • Assist with billing paperwork as needed • Coordinate delivery, set-up, and pick-up of equipment and supplies • Maintain accurate patient account files and referral source data • Resolve patient complaints by identifying problems and coordinating corrective actions Industry: • Healthcare / Homecare Estimated Start Date: 11/03/2025 Specific Details to Call Attention To: • Onsite role; remote work may be considered later based on performance • Public bus access available near site; candidates must verify schedules • Mon-Fri schedule with varying hours 7:00 AM - 5:30 PM EST, some Saturdays required • Training: Mon-Fri 9:00 AM - 5:30 PM EST • No pre-scheduled PTO during first 6-8 weeks • Candidates must be comfortable with call monitoring and performance tracking • Onsite interviews only **Only those lawfully authorized to work in the designated country associated with the position will be considered. ** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements. ** Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Created: 2025-10-01