Order Management Representative

OverviewWe are seeking a detail-oriented and proactive Order Management Representative to oversee and optimize our order processing operations. The ideal candidate will play a crucial role in ensuring timely and accurate order fulfillment while collaborating with various departments.Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.Responsibilities Deliver excellent Order Management based on achieving targets on KPIs for order entry, order confirmation, backlog, transaction turnaround time, output quality, etc. Provide customer support of the complete order process in SAP following order entry until invoicing, to confirm product numbers and delivery methods are all properly appliedProvide support to customers including answering common inquiries regarding order status, freight charges, tracking, document requests, product, pricing and availability Operate the shared email inbox to assure organization, delegation and timely responsesExecute date changes on customer sales orders resulting from sales allocations and purchasing/planning including system updates and customer notificationsUtilization of customer portals as necessary for receiving orders, submitting ASNs, invoices and various customer requirements Work closely with the Warehouse and Logistics Operation teams to ensure all steps are taken to fill orders and make on-time deliveries Proactively engage and support company initiatives designed to promote a culture of safe working, environmental protection and continuous improvement Qualifications Work experience in customer service and order management within an office based environmentKnowledge in the usage of MS Office (Word, Excel, PowerPoint, Outlook) SAP knowledge required Strong communication skills Demonstrates strong organizational and time management skills, thriving in dynamic, fast-paced environments If you are passionate about optimizing order management processes within a dynamic environment, we encourage you to apply for this exciting opportunity.

Created: 2025-10-01