Customer Service Representative

We are seeking a skilled Customer Service Representative to be the primary point of contact for commercial customers who contact the Business Customer Care Center by phone, fax, email, internet and mail. The Business Account Representative is responsible for interacting with customers and responding to their complaints, inquiries and requests in a professional and courteous manner. If you're looking for an opportunity to work for a rapidly growing company in Plano, TX! APPLY TODAY!Please read the following job description thoroughly to ensure you are the right fit for this role before applying.Responsibilities: - Actively promote the company and the value of its products and services. - Interact with customers, issue orders, and analyze accounts to resolve billing inquiries, negotiate payment options/deposits and provide customers with assistance in obtaining various company products and services. - Interface with a wide variety of people both internally and externally in a diplomatic manner. - Effectively utilize resources, i.e. computer systems, software programs and phone equipment. - Consistently apply knowledge required to perform technical and procedural aspects of the position. - Identify and act on process and/or system enhancements to create efficiencies and/or better customer experience. - Bilingual, Spanish/English speaking ability, required for the bilingual position. - Diffuse customer escalations (customer save skills). - Conduct outbound calls as required.Top Skills:Minimum of 3-5 years' experience providing customer service support within high-volume call centers Demonstrated ability of excellent customer service skills; maintaining a calm, patient tone in face of customer objections; and questionsPC Skills - Basic PC skills required. Must be able to type and talk simultaneously. Basic understanding of Microsoft Office software requiredExperience resolving billing inquiries or issuesPC Skills - Basic PC skills required. Must be able to type and talk simultaneously. Basic understanding of Microsoft Office software required.Bilingual English and Spanish is highly preferredRetail Electric Experience is highly preferredWhat's in it for you?Competitive compensation packageFull Benefits; Medical, Vision, Dental, and more!Opportunity to get in with an industry leading organizationClose-knit and team-oriented culture Why IDR?27+ Years of Proven Industry Experience in 4 major marketsMedical, Dental, Vision, and Life InsuranceClearlyRated's Best of Staffing® Client and Talent Award winner 10 years in a row

Created: 2025-10-01