Desk Coordinator - Dogtopia of Waco

Description:Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.What we offer:CompensationHourly Rate  $12.50 HourlyBenefitsbring your dog to work!Core Competencies:Consistent and timely attendanceAbility to learn dog recognitionCompletion of all E-learning platformsNPS and phone scoresProper door control in all roomsProper record keepingParticipate and lead topics in team meetingsPersonal CharacteristicsDetail orientedQuick thinkersEmotionally intelligentOutgoing, enthusiastic by natureFun-lovingStrong observance skillsStrong multitaskerExcellent communicatorDay to Day Duties  Data entry, calling vets, booking appointments, speaking to customers about daycare and their dogs.Staying transparent with pet owners and what is going on with their dogsGreeting EVERYONE that walks in or out of Dogtopia, creating unique relationships with every customer.Clean and Safe EnvironmentTo ensure our furry friends are always in a safe and clean environment, we take pride in working as a team to get all the nitty gritty completeKeeping playrooms clean of messes at all timesDoes walk through and risk awareness inside and outside playroomsEnsure playrooms are following proper policies and proceduresCleaning may include, mopping, sweeping, trash and water refillEquipment check for proper operationsBeing proactive in making sure dogs are always in a clean and safe environment is key!Health and GroomingSpa services coordinator/manager/trainer - ensure all spa services get done timely and are done to specificationsWill learn how to identify dog breeds and behaviorsReport dog scuffles right when they occur for safe wound cleaning if neededWork with team to assure our Quality of Care sets the standards for dog careCustomer Service and PresentationAbility to work cohesively with their team in a respectful and professional mannerExcellent communicator and can speak consistently to our 3 Ss (Smile, Story, Satisfaction)Be knowledgeable on pricing and servicesUse social media to promote in-store and out of store eventsStrive for high customer review ratings by always smiling for the cameras and engaging in safe play!ENJOY your team! GROW your team! and PLAY to your fullest potential!As the Front Desk coordinator you are responsible to work with all customers, furry friends and team members to ensure Dogtopia sets the highest standards and satisfaction of safety and fun. Requirements:QualificationsMust love dogsAbility to spend up to 100% of work time standingAbility to work flexible days and hours, including holidays and weekendsAbility to work cohesively with others in a fun, fast paced environmentStrong customer service skillsAbility to "own" a room of dogsAll rooms are equipped with cameras for pet parents to stay engagedCaring for all furry friends as if they were a part of your famliyKeep data accurate with current dogsEngage, play and enjoy the furry friendsUnderstand our Dogtopia-isms. the rules of which we, as Dogtopians live by are:We LOVE life unconditionally like a dog.We STAY loyal to our pack.We CHASE the absolute highest standards of safety.We PLAY to our fullest potential.We TREAT every day like It's the Most Exciting Day Ever!PI21aae1833fd7-36310-33610510

Created: 2025-10-01