Inbound Customer Service Representative

JOIN OUR GROWING TEAM & START YOUR CAREER WITH THE LARGEST TAX COLLECTOR IN PENNSYLVANIA!All candidates should make sure to read the following job description and information carefully before applying.BERKHEIMER TAX INNOVATIONS IS NOW HIRING INBOUND CUSTOMER SERVICE REPRESENTATIVES IN BANGOR, PA!*Paid Training Onsite- Hybrid Work from Home after Training*Do you like to be challenged and learning new things? Are you someone who enjoys helping others and problem solving?Come join Berkheimer Tax Innovations' Customer Service team in Bangor, PA!Tax experience is not required - We will train you!WHAT YOU'LL DO:As an Inbound Customer Service Representative, you will enjoy finding solutions to better serve our taxpayers, by quickly answering inbound phone calls, researching and problem solving.Responsibilities include:Answer incoming phone calls in a busy call-center environmentNO COLD CALLING!Maintain positive & timely communication with customersUse problem solving skills to answer difficult taxpayer inquiriesExhibit patience & understanding when handling taxpayer issuesNavigate & research between numerous accounts & software programsMeet personal, company, & client production goalsSCHEDULE + LOCATION:Full-time schedule Monday - Friday, 8 am - 4:30 pm No weekends! On-site in our Bangor, PA office Once released from initial trainings (~4 months), hybrid (office/remote) work environment is available for this position as business needs dictate and if performance is maintained PAY + BENEFITS:$15.20/hour + monthly bonus opportunity on top of hourly rate!NEW HIRE BONUS!On the job, paid training to help you succeedMedical, Dental, Vision & Life InsurancePaid Holidays, Vacation, Sick, and Personal TimeWellness Program including physical, emotional, and financial wellness401(k) with Profit SharingEmployee Assistance ProgramVoluntary Benefit PlansFSA & HSA OptionsCasual business work environmentCompensation details: 15.2-15.2 Hourly WagePI10ce1f1fb814-30134-38493110

Created: 2025-10-01